General Manager - Ground Operation

Do you enjoy working outdoors in a fast-paced aviation environment? As a General Manager, you will oversee the operations of all departments within the station, manage the station budget, and provide leadership for all management staff.

• Oversee all station operations, including ramp, cabin cleaning services, GSE maintenance, and customer service.
• Be responsible for the station’s budgetary and financial responsibilities and ensure accurate billing is submitted in a timely manner.
• Direct managers and support staff and oversee schedules to ensure adequate staffing for all operations.
• Maintain working relationships with customers and provide prompt responses to service requests.
• Assist recruiting team with hiring and oversee on‑the‑job training and ongoing team member professional development opportunities.
• Observe and enforce all AGI and Airline safety regulations as well as company policies.
• Actively search for future business opportunities.

• Occasionally lift, carry, push, pull, and move items 70 pounds or more, and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
• Move heavy items up and down narrow jetway stairs.
• Walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Work in cramped or high places; be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and authorities.
• Work outside in all types of weather and around jet and machinery noises.

Must have strong communication skills, customer service orientation, knowledge of FAA, OSHA, and GSE maintenance procedures, computer proficiency for tracking processes and budgets, problem‑solving and time‑management abilities, and the ability to lead teams efficiently.

• Five years of progressive management experience, preferably in aviation.
• Bachelor’s degree in Business or related field, or equivalent combination of education and experience.
• Valid driver’s license with a clean record.
• Authorization to work in the United States (or Canada if applicable).
• Completion of ramp and SIDA training to obtain airport authority identification security.
• Security clearance or Customs Seal if required by customer or role access.

• Paid vacation.
• Medical, dental, and vision coverage for full‑time employees; medical coverage for part‑time employees.
• Company‑matched 401(k) program.
• Employee assistance program.
• Travel discounts on car rentals, hotels, and cruises.
• Free uniforms and on‑the‑job training.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.