Director of Community Living; Residential Exempt

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Saint Louis, MO, US

2 days ago Requisition

Salary Range: $78,000.00 To $88,000.00 Annually

Department: Residential
Status: Full-Time | Salaried | Exempt
Reports To: Vice President of Residential
Location: Multiple Locations

The Director of Residential Services provides operational leadership and oversight for assigned residential programs serving individuals with developmental and intellectual disabilities. This role is responsible for ensuring high-quality care and programs, regulatory compliance, staff development, and positive outcomes for clients and their families.

The Director partners closely with Program Managers and agency leadership to support safe, person-centered services while advancing UCP Heartland’s mission and commitment to exceptional care and to be the Provider of Choice.

• Lead, coach, and support Residential Program Managers to ensure effective supervision of residential teams.
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement.
• Provide performance management, staff development, and ongoing coaching to leadership staff.
• Promote employee engagement and retention through consistent communication and support.

• Oversee daily operations across assigned residential programs to ensure quality services and client satisfaction.
• Ensure staffing patterns, scheduling, and client-to-staff ratios meet organizational and regulatory requirements.
• Monitor operational efficiency, overtime management, and documentation compliance.
• Maintain knowledge of industry best practices and service delivery standards.

• Build positive relationships with clients, guardians, and stakeholders through timely and effective communication.
• Address concerns promptly and professionally while escalating significant issues as appropriate.
• Support client admissions, assessments, transitions, and ongoing service planning.

• Ensure compliance with Missouri state regulations, federal requirements, Medicaid standards, DMH guidelines, SB-40 expectations, HIPAA requirements, and agency policies.
• Oversee implementation of policies and procedures that support client health, safety, privacy, and quality of care.
• Ensure all required documentation, reporting, and program records are accurate and completed on time.
• Prepare and monitor individualized client budgets in collaboration with DMH requirements.
• Oversee responsible use of client and program resources while maintaining fiscal accountability.
• Complete program evaluations, outcome reporting, and other required administrative documentation.

• Participate in hiring, onboarding, supervision, training, and corrective action processes.
• Ensure staff maintain required certifications and training compliance, including CPR/First Aid, medication administration, and behavior support training.
• Support staffing coverage needs during emergencies, inclement weather, or critical staffing shortages.

• Participate in the agency’s on-call rotation and ensure Program Manager accountability related to on-call responsibilities.
• Provide leadership support during emergencies and assist with direct coverage when necessary to ensure client safety and continuity of care.

• Bachelor’s degree in special education, Psychology, Social Work, Rehabilitation, Human Services, or a related Human Services field from an Accredited College or University; or at least 5+ years of related work experience. An equivalent combination of education and experience may be substituted, as appropriate.
• Minimum of three (3) years of experience supporting individuals with developmental or intellectual disabilities.
• Minimum of two (2) years administrative AND supervisory experience with skills in personal management, fiscal management, conflict…