Manager, Information Technology

## Manager, Information Technology Apply locations:
Fenton, MOtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
R15271
** Where Human Connection Fuels Possibility
** At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.

And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.

That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.

We have a passion for excellence and genuine care for the people making it possible.

The Manager, IT will lead the RPP Onboarding and Support teams within Maritz’s Auto Engineering organization, overseeing the day-to-day operations and strategic growth of the teams responsible for bringing new clients onto the Retail Performance Platform (RPP) and sustaining the programs already running on it. RPP is Maritz’s next-generation, cloud-native platform designed to power incentive, recognition, and engagement programs at enterprise scale.

It brings together program administration, participant engagement, communications, and performance analytics into unified digital experiences.
This role is operational and strategic. You will make sure onboarding engagements are delivered on time and with quality, that production support meets client expectations, and that your teams are capable and motivated to perform at a high level. You’ll partner closely with Engineering, Product Management, Client Success, and Business Analysts to coordinate across the delivery lifecycle, from initial client discovery through go-live and ongoing support.
We’re looking for a strong people leader and thought partner. Someone willing to dig in, lead through change, and help move the team forward. This is a meaningful leadership opportunity at an important time for the platform, as RPP actively replaces legacy systems and enables new client growth.

The right candidate will bring operational discipline, a passion for developing talent, and the ability to balance near-term delivery with long-term team and process evolution.
** What You’ll Be Doing
**** 35% | PEOPLE LEADERSHIP & TEAM DEVELOPMENT:
** Leads and directs the Onboarding and Support teams through active management and hands-on leadership. Responsible for career pathing, development plans, and performance management for all direct reports. Monitors and manages team staffing levels by recruiting, coaching, and training employees. Communicates job expectations, provides regular performance feedback, and builds a culture of accountability, collaboration, and continuous improvement. Mentors emerging leaders and supports succession planning within the team.

** 25% |*
* **** CLIENT ONBOARDING DELIVERY:
**** Oversees the end-to-end delivery of RPP client onboardings, making sure implementations are scoped, planned, and executed to meet client timelines and quality standards. Partners with Business Analysts, Engineers, Product Management, and Client Success to coordinate onboarding activities including requirements, configuration, integration, testing, and go-live. Serves as an escalation point for onboarding risks, dependencies, and scope…