Vice President, Revenue Operations

Overview

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Revenue Operations & Enablement (ROE), part of Revenue Accounting Services in GBSC, is seeking a Vice President, Revenue Operations to lead the Operations segment of the organization. This leadership role owns strategy, performance, and transformation across multiple verticals to provide foundational support that keeps operations sustainable, scalable, transparent, and flexible – practically through system maintenance, inquiry management, and error correction functions and strategically through operational governance, program management, and knowledge management.

• Strategic Leadership & Multi-Vertical Oversight:
  Define and execute the multi‑year strategic roadmap for Revenue Operations aligned to Mastercard’s growth strategy and GBSC priorities. Provide oversight across all operational verticals, ensuring consistent governance and shared standards while preserving agility for vertical‑specific needs.
• Change Management & Transformation:
  Help lead the ROE organizational shift from reactive service delivery to a proactive, capability‑led operating model. Drive cultural transformation, stakeholder alignment, and sustainable adoption frameworks through periods of operational and systems evolution.
• Stakeholder Management & Executive Engagement:
  Serve as a strategic partner to GBSC leadership, Controllership, Regional Finance, Product, Technology and other enterprise stakeholders. Influence enterprise decisions on billing strategy, revenue system investments, and operational priorities. Represent Revenue Operations in cross‑functional governance bodies.
• Process, Governance & Revenue Integrity:
  Establish and enforce governance across ROE — including intake standards, escalation protocols, SOPs, and controls. Identify systemic risks and partner with Finance, Audit, and Risk to remediate. Sponsor large‑scale implementations, including system transformations, M&A integrations, and new product onboarding.
• Automation, AI & Technology Strategy:
  Define the automation and AI strategy for Revenue Operations — identifying high‑impact use cases for RPA, intelligent automation, agentic AI, and workflow orchestration.
• Knowledge Management & Enablement:
  Own the ROE knowledge management and training strategy for billing and revenue functions. Build and maintain documentation, training curricula, self‑service resources, and best‑practice frameworks that reduce key‑person dependency and enable scalable onboarding across all verticals.
• Operational Performance & Scalability:
  Instill a performance culture anchored in SLAs, KPIs, and data‑driven decision‑making. Monitor enterprise metrics for throughput, accuracy, cycle time, and customer satisfaction. Ensure the operating model scales with growth without proportional cost or risk expansion.
• Customer Experience & Service Excellence:
  Set the strategic direction for customer experience — including VOC programs, escalation management, self‑service enablement, and service‑level governance. Ensure internal and external billing customers experience transparency, accuracy, and responsiveness.
• Talent Strategy & Organizational Development:
  Build and develop a high‑performing leadership team across geographies and delivery models (captive, BPO, hybrid). Own succession planning, talent assessment, and performance management. Foster accountability, continuous learning, and operational excellence aligned with the Mastercard Way.

You are a transformational operations leader with the strategic vision, operational depth, and leadership presence to drive enterprise‑scale change. You bring:

• Extensive experience leading billing or revenue operations organizations within a global enterprise or financial services environment, with…