Manager Regional Field Services

Job Summary

Are you a leader ready to grow your skillset and make a real impact? Do you thrive on motivating teams to exceed customer service expectations? Are you passionate about helping others achieve goals that support meaningful green initiatives? If so, Medline Renewal is looking for you. Join a team where leadership, purpose, and sustainability come together. Let’s make a difference—together.

Responsible for medical device collection programs in hospitals throughout a defined region. Responsible for all implementation phases, collection systems, day‑to‑day operations for field employees, fiscal responsibility and overall program maintenance.

• Liaison with hospital staff to coordinate ‘Go Live Days’ for launching the reprocessing program.
• Pre‑launch activities include site assessments, creating action‑item timelines and staff education.
• Create routes and schedules to utilize Field Service Representative’s (FSR) time efficiently.
• Analyze distances, drive‑time, labor hours to allocate FSR assignments proportionately.
• Quantify time necessary for FSR to properly execute Device Collection duties in accordance with Medline Renewal’s mission statement.
• Communicate labor needs to leadership and Human Resources for appropriate talent acquisition.
• Educate hospital staff through formal In‑Services, huddles or emerging opportunities on the reprocessing program.
• Ensure field team is prepared to engage and educate hospital staff.
• Troubleshoot and resolve problems that arise in the collection systems.
• Create and apply solutions to restore continuity to the process.
• Collaborate with sales teams to increase device collections, identify new opportunities, and craft strategies for closing.
• Collaborate with sales team in focusing their education time and selling time on devices that will yield maximum revenue for Medline Renewal.
• Compile and monitor weekly status reports from FSR.
• Apply critical thinking to identify breakdowns and areas for improvement in the collection process.
• Conduct periodic business reviews after the launch to retain the hospital staff’s commitment toward program success.
• Lead FSR through the process of becoming compliant with hospital credentialing requirements.
• Liaison with hospital Security staff to obtain access badges as needed.
• Day‑to‑day operations of a group of employees, limited budgetary responsibility, interpret and execute departmental policies.
• Recommend and implement new policies or modifications to existing policies.
• Provide general guidelines and parameters for staff functioning, hiring staff, recommending pay increases, conducting performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, and ensuring consistent application of organizational policies.

• High School Diploma or equivalent.
• At least 5 years of experience in a medical or sales environment.
• At least 1 year experience in a hospital or operating room setting.
• Current valid driver’s license, vehicle insurance, clean driving record and ability to travel in own vehicle within driving distance.
• Credentialing/hospital certification to access assigned facilities.
• Experience communicating technical information to non‑technical audiences.
• Experience providing customer service to internal and external customers, including meeting quality standards and evaluating customer satisfaction.
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
• Travel up to 80% of the time for business purposes (within state and out of state).

• Bachelor’s degree in Business, Sales, Marketing, or a medical field.
• Certified Surgical Technologist (CST) certification from an accredited certifying body.
• At least 3 years of experience with Medical Devices and/or Device Reprocessing.
• Directly managing at least 10 employees, including hiring, developing, motivating, and directing people.

The anticipated salary range for this position is $92,000.00 – $ annual, with bonus and/or incentive eligibility. The actual salary will vary based on location, education, experience,…