Chapter Services Manager

JOB TITLE:

Chapter Services Manager

FLSA STATUS:
Non‑exempt

DATE:
March 2026

REPORTS TO:

Vice President of Chapter Services

Reporting to the Vice President of Chapter Services, the Chapter Services Manager serves as a key liaison between Care to Learn and partner school districts (Chapters), including Springfield Public Schools.

This position works directly with Chapter Liaisons, district leadership, and internal Care to Learn staff to ensure health, hunger, and hygiene programs are delivered with excellence. Through strong relationship‑building, strategic coordination, and effective program management, this role ensures Chapters are equipped to meet student needs and are positioned for long‑term success.

• Chapter & District Relationship Management
  • Serve as the primary point of contact between Care to Learn Central Office and assigned Chapters, including Springfield Public Schools.
  • Build and maintain strong relationships with Chapter Liaisons (school nurses, counselors, administrators, district leadership, Health Services members, Communications team members, and other key departments).
  • Provide excellent customer service, support, and problem‑solving to Chapter Liaisons.
  • Lead virtual and in‑person meetings with Chapter Liaisons and district partners.
  • Coordinate, support, and train new Chapter Liaisons on roles and responsibilities.
  • Gather and incorporate feedback from Chapter Liaisons to improve performance and impact.
  • Represent the Care to Learn brand and uphold organizational values in all interactions.
• Program Oversight & Implementation
  • Oversee and support Care to Learn mission programs within assigned Chapters, including:
    • Care to Learn Closet Programs
    • Snack Programs
    • Food Pantries
    • Voucher partnerships
  • Manage Springfield‑specific mission programs and partnerships.
  • Ensure programs are implemented efficiently through strong coordination of inventory, scheduling, communication, and logistics.
  • Collaborate with district staff to facilitate individual student referrals for critical needs such as beds and bedding, pest control, lice clinic services, dental services, and other emergent needs.
  • Identify service gaps and growth opportunities in collaboration with district leadership and Care to Learn leadership.
  • Proactively troubleshoot and resolve challenges related to program delivery.
• Events & Strategic Initiatives
  • Support and coordinate Springfield mission events (e.g., Shop With a Hero, Secret Hero).
  • Support and coordinate district‑aligned events that further the mission (e.g., Back to School initiatives, Unity events, holiday programs).
  • Lead and support regional Chapter meetings and the Care to Learn Liaison Conference.
  • Attend Chapter special events as needed.
  • Support Care to Learn organization‑wide special events, such as School Soiree and other initiatives.
• Collaboration & Communication
  • Collaborate cross‑functionally with Care to Learn staff to support volunteers, fundraising efforts, and communications for Chapter activities.
  • Support fundraising and communication efforts connected to Chapter impact.
  • Partner with district Communications departments to amplify awareness and access to Care to Learn programs.
  • Prepare written updates, reports, and impact summaries as needed.
  • Maintain a strong understanding of public school systems and community resources.

• Strong understanding, commitment, and enthusiasm for Care to Learn’s mission.
• Experience working within a public school district environment.
• Ability to manage multiple districts and priorities simultaneously.
• Strong organizational skills, attention to detail, and excellent time management.
• Ability to adapt as priorities shift due to organizational growth.
• Strong interpersonal, verbal, and written communication skills.
• Ability to build trust and credibility with diverse stakeholders.
• Ability to work independently and exercise sound judgment.
• Ability to motivate self and others.
• Proficiency in Google Drive (Docs, Sheets, Forms, Slides).
• Willingness and ability to travel throughout Missouri as needed.
• Willingness and ability to work flexible hours.

• A…