Group Product Manager - Core Services

About the Role

The Group Product Manager - Core Services is a strategic product leadership role responsible for defining and scaling the shared platform capabilities that enable product teams across H&R Block to build, launch, and grow customer experiences efficiently. This leader owns the strategy and execution of core services such as APIs, workflows, and reusable business capabilities, manages a team of Product Managers, and partners across the organization to drive adoption of shared services while balancing immediate business needs with a long‑term platform vision.

The role requires deep platform product management expertise, strong technical and business acumen, and the ability to influence stakeholders and align teams around a unified product strategy.

• Define and lead the product vision, strategy, roadmap, OKRs, and success metrics for the Core Services group that enable product teams to build and scale efficiently
• Collaborate deeply with Engineering, Architecture, and Data leaders to shape Core Services direction, guide critical technical and business trade‑offs, and prioritize investments across scalability, reliability, data foundations, and operational efficiency
• Own the Core Services orchestration layer across system, services, and data flows – acting as the product leader for internal customers (product teams, engineers, and data partners) by identifying reusable services, APIs, workflows, and data capabilities that reduce duplication, improve consistency, and accelerate delivery while maintaining scalability, extensibility, and resilience
• Drive adoption and impact of shared services across the organization, leading onboarding, enablement, documentation, and change management to ensure teams effectively leverage platform capabilities and standards
• Define and monitor platform health and success metrics, including adoption, usage, service reliability, performance, and return on foundational investments
• Lead and develop a high‑performing team of Product Managers, establishing strong platform product management practices across discovery, prioritization, execution, and cross‑functional alignment
• Drive alignment across Product, Engineering, Data, Design, and business stakeholders – partnering closely with product and technical leaders to ensure Core Services evolves in step with the company’s product vision, translating complex technical concepts into clear business value and guiding leaders on key trade‑offs between speed, scale, risk, and long‑term platform health
• Identify and leverage AI‑enabled capabilities and workflows to improve product velocity, quality, aligned with business priorities and deliver measurable impact
• Foster a culture of continuous improvement, driving operational excellence through retrospectives, learning, coaching, and ongoing refinement of platform processes and ways of working.

• 8+ years of product management experience leading complex, highly technical products, including 2+ years managing Product Managers at the Group level or above
• Experience owning platform, infrastructure, API, developer tooling, data platform, or other highly technical products
• Strong technical expertise in distributed systems, platform architecture, cloud infrastructure, data foundations, and service‑oriented design
• Proven ability to define product strategy, prioritize investments, and make trade‑off decisions across multiple teams and stakeholders
• Track record of translating complex technical investments into measurable business outcomes, such as scalability, reliability, cost savings, and improved user experiences
• Strong people leadership experience, including developing talent, setting priorities, and building high‑performing product teams
• Excellent communication, business acumen, and stakeholder management skills, with the ability to influence both technical and non‑technical audiences

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise…