Regional Director

Job Description:

Job Title:

Regional Director

Location:

Springfield, Missouri Department: ISL

Employment Type:

Full Time

Job Summary:

Are you a strategic and compassionate leader who is passionate about making a meaningful difference in the lives of others? Join our collaborative team as a Regional Director and help shape the delivery of high-quality services that empower individuals to achieve their goals and live fulfilling lives. This leadership opportunity offers the chance to influence program growth, mentor and develop teams, build strong community partnerships, oversee operational excellence, and contribute to an organization committed to improving lives every day.

We are seeking an experienced professional with strong leadership, communication, organizational, and relationship-building skills who thrives in a mission-driven environment.

The Regional Director is responsible for providing leadership, operational oversight, and administrative support for assigned services, programs, and geographic regions. This position partners with organizational leadership to ensure quality service delivery, fiscal accountability, regulatory compliance, employee development, and positive outcomes for clients. The Regional Director serves as a key member of the leadership team, promotes organizational values, and works collaboratively with internal and external stakeholders to support the organization's mission and strategic goals.

This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work functions requiring travel

Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture
- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

Additional Perks & Benefits
- Scroll down to bottom of this post to learn more

Key Responsibilities:

Lead and support assigned offices, programs, and service regions to ensure exceptional client outcomes and quality service delivery.

Build and maintain strong relationships with community partners, funding sources, stakeholders, and regulatory agencies.

Mentor, develop, and support leadership staff to foster employee engagement, productivity, and professional growth.

Oversee quality management processes, audits, corrective action plans, and service improvement initiatives.

Monitor program performance, client satisfaction, service outcomes, and operational effectiveness across assigned regions.

Manage budgets, financial performance, revenue goals, expenditures, and overall fiscal health of assigned programs and offices.

Coordinate staffing strategies, recruitment efforts, onboarding activities, training initiatives, and performance management processes.

Ensure compliance with Department of Mental Health requirements, contractual obligations, organizational policies, and applicable regulatory standards.

Support referral development, community outreach, networking, marketing efforts, and strategic growth initiatives.

Participate in leadership meetings, strategic planning activities, grant oversight, and organizational committees as assigned.

Oversee electronic health records and program documentation to ensure accuracy, completeness, and timely completion.

Respond effectively to routine and crisis situations while maintaining a focus on client safety and wellbeing.

Manage grant, contract, and reporting requirements, including budget monitoring, outcome tracking, renewals, and submissions.

Collaborate with all organizational service lines to promote integrated, client-centered service delivery.

Perform other duties as assigned.

Education, Experience, and/or Credential

Qualifications:

Bachelor's Degree or Master's Degree in Social Sciences or a related field preferred.

Five years of experience working with individuals with Intellectual and Developmental Disabilities.

Basic knowledge of Missouri Department of Mental Health
- Developmental Disabilities guidelines and Medicaid requirements.

High school diploma or equivalent required.

Associate's or Bachelor's degree in…