Chief Admissions Officer - Royal Oaks Hospital

Chief Admissions Officer
- Royal Oaks Hospital

Department: Admissions/Scheduling
- Hospital

Employment Type: Full Time

Location: Royal Oaks Hospital

Reporting To: Erin Allee

Compensation: $60,778 / year

Lead the first step in life-changing care by building a high-performing admissions team that ensures every individual is welcomed with compassion, professionalism, and efficiency.

Schedule-Monday-Friday, 40 hours weekly.

The Chief Admissions Officer at Royal Oaks Hospital provides strategic leadership for the Admissions Department, overseeing daily operations and guiding a team dedicated to connecting individuals with the care and services they need. This role ensures a seamless admissions experience by promoting operational excellence, regulatory compliance, exceptional customer service, and strong collaboration across hospital departments.

This is a great opportunity for someone who enjoys leading teams, improving processes, and making a meaningful impact by ensuring timely access to behavioral health services. You'll thrive in a fast-paced environment where leadership, critical thinking, and compassionate communication are essential to supporting individuals, families, referral partners, and clinical teams.

• Provide leadership, coaching, and oversight to the Admissions team, including Admissions Counselors, Transporters, Customer Relations Specialists, and the Assistant Director of Admissions.
• Oversee daily admissions operations to ensure efficient workflows, regulatory compliance, and exceptional service.
• Partner with the Assistant Director of Admissions to manage staffing, scheduling, and departmental performance.
• Support the admissions process by coordinating assessments, referrals, transportation, insurance verification, and appropriate call routing.
• Review departmental reports, maintain admissions documentation, and support quality improvement initiatives.
• Respond to operational needs, including participation in the on-call rotation and after-hours admissions support.
• Address concerns with professionalism and ensure appropriate follow-up and resolution.
• Foster a collaborative, customer-focused culture while promoting continuous learning and staff development.

• High School/GED Required
• Associates degree in human services preferred
• At least two (3) years of working in an Intake/Admissions Department of a psychiatric hospital required if an Associates or Bachelors degree is not obtained
• Must obtain and maintain current CPR certification within 60 days of hire
• Must obtain and maintain certification in an approved crisis intervention methodology (CPI, MANDT, or CALM) within 60 days of hire

• N/A

• Knowledge of basic psychiatric process required
• Must have the ability to deal with people in an empathetic and concerned manner

• Are a collaborative, supportive leader who enjoys developing and motivating high-performing teams.
• Communicate with empathy, professionalism, and confidence, especially during sensitive or high-pressure situations.
• Excel at balancing operational priorities while maintaining a positive experience for individuals seeking services.
• Are organized, detail-oriented, and committed to accuracy, compliance, and continuous improvement.
• Build strong working relationships across departments and enjoy solving problems in a fast-paced healthcare environment.
• Are passionate about expanding access to behavioral healthcare and helping ensure individuals are connected to the services that best meet their needs.