Continuous Improvement Manager

Salary Range: $60,000 to $70,000 per year

Department: Operations

Reports To: Director of Operations

Salary Range: $60,000 to $70,000 per year

At Good Company, continuous improvement is not simply about efficiency—it is about creating better outcomes for our people, our customers, and our business. The Continuous Improvement Manager serves as a catalyst for operational excellence by identifying opportunities, eliminating waste, improving processes, and developing leaders who embrace a culture of learning and accountability.

This role is responsible for building scalable systems, leading process improvement initiatives, and fostering a culture where every team member contributes to making Good Company a better place to work and a stronger partner for our customers.

The Continuous Improvement Manager exemplifies and reinforces Good Company's Core Values of Growth Mindset, Ownership, Care, Curiosity, and Achievement in every project and interaction.

We believe improvement is never finished.

The Continuous Improvement Manager:

• Challenges the status quo and encourages innovation.
• Develops leaders and team members through coaching and problem-solving.
• Creates an environment where mistakes become learning opportunities.
• Promotes continuous learning and operational excellence.
• Builds systems that can scale as Good Company grows.

• Teams actively identify opportunities for improvement.
• Leaders embrace change and continuous learning.
• Best practices are documented, shared, and improved over time.

We own our actions, commitments, and results.

The Continuous Improvement Manager:

• Establishes clear performance metrics and expectations.
• Uses data to drive decisions and measure outcomes.
• Holds project teams accountable for implementation and sustainment.
• Ensures process improvements deliver measurable business results.
• Creates transparency through reporting and KPI management.

• Improvement initiatives have clear owners and deadlines.
• Metrics are visible and understood throughout the organization.
• Projects deliver sustainable, measurable results.

We care about people as much as performance.

The Continuous Improvement Manager:

• Designs processes that improve both productivity and employee experience.
• Seeks input from frontline team members before implementing changes.
• Prioritizes safety, quality, and employee well-being.
• Builds trust through collaboration and respect.
• Removes obstacles that create frustration and inefficiency.

• Employees feel heard and involved in process improvements.
• Safety and quality improve alongside productivity.
• Operational changes make work easier, safer, and more rewarding.

We ask questions before making assumptions.

The Continuous Improvement Manager:

• Investigates root causes rather than treating symptoms.
• Uses data, observation, and employee feedback to understand problems.
• Encourages experimentation and creative problem-solving.
• Continuously explores new technologies, tools, and industry best practices.
• Challenges conventional thinking to uncover better solutions.

• Problems are solved at their source.
• Teams use data and critical thinking to make decisions.
• New ideas are welcomed and tested.

We measure success by meaningful results.

The Continuous Improvement Manager:

• Drives measurable improvements in productivity, quality, service, and cost.
• Aligns improvement initiatives with company goals and customer expectations.
• Celebrates wins while continuously raising the standard.
• Ensures projects create lasting value for the business.
• Helps Good Company achieve sustainable growth through operational excellence.

• Productivity improves year over year.
• Customers experience better service and reliability.
• The business scales efficiently without sacrificing culture or quality.

• Lead Lean, Six Sigma, Kaizen, and process improvement initiatives.
• Improve receiving, inventory, fulfillment, shipping, transportation, and returns processes.
• Develop standardized work and best practices across all departments.
• Identify and eliminate waste, bottlenecks, and inefficiencies.

• Develop and maintain operational KPI dashboards.
• Analyze trends and identify opportunities for improvement.
• Conduct root-cause analysis and corrective action planning.
• Measure and communicate project outcomes.

• Train and coach leaders on continuous improvement methodologies.
• Facilitate problem-solving and process improvement workshops.
• Develop a culture of ownership and operational excellence.
• Build internal capability for continuous improvement across all levels.

• Support facility expansion and new customer onboarding.
• Lead projects that improve capacity and operational scalability.
• Evaluate and implement automation and technology solutions.
• Create repeatable…