Field Services Network Manager

Must live near a Field Services Site Corpus Christi TX Alpharetta GA Fairburn GA Savana GA Detroit MI Whitmore Lake MI Louisville KY or Indianapolis IN

• Medical Dental Vision and Life Insurance
• Paid Time Off
• Paid Holidays
• 401k & ESOP
• Profit Sharing
• Tuition Reimbursement and more

The Field Services Network Manager is accountable for the performance and consistency of operations across the Field Services network This role ensures service delivery is executable standardized and supported by effective operating systems while executing network operating standards with consistency and discipline The role drives performance through manager level leaders and integrates operational commercial and technology efforts to deliver reliable and efficient service outcomes

• Owns network performance for Field Service operations by executing and reinforcing operating standards performance management systems and execution discipline across the Field Services network
• Drives consistent execution of field service work against planned service schedules through manager level leaders ensuring customer commitments are met and operational risks are addressed proactively
• Owns the management system for reviewing analyzing and improving key service performance indicators including productivity utilization service levels labor efficiency cost to serve and first time fix
• Builds managerial leadership capability by coaching managers reinforcing Managerial Leadership Practices establishing performance expectations and developing leaders who effectively lead teams and deliver results
• Ensures managers conduct effective performance reviews problem solving routines coaching discussions and accountability processes that sustain execution discipline

• Leads implementation of field service processes operating rhythms and operational initiatives across the Field Services network to drive consistent and standardized execution
• Establishes and reinforces common operating practices tools and routines that reduce variability and improve service reliability across locations
• Ensures safety compliance and quality expectations are embedded into field operations through standard work leadership routines and performance management systems
• Identifies recurring execution gaps and partners with network leaders to improve process adherence operational consistency and customer outcomes
• Drives continuous improvement efforts that improve service reliability labor effectiveness operational efficiency and customer value

• Ensures field service technologies reporting systems and operational data are effectively utilized to improve network performance and decision making
• Provides operational guidance on technology priorities system enhancements reporting visibility and deployment efforts to improve service reliability utilization productivity and execution consistency across the network
• Ensures operational insights are translated into management actions that improve customer service workforce effectiveness and business performance

• Serves as the Field Services representative in cross functional planning and decision making processes involving Sales Finance Supply Chain Dispatch Technology and other key business partners
• Provides operational guidance regarding service capacity labor requirements operational feasibility and cost to serve assumptions associated with customer commitments pricing strategies and business opportunities
• Works through established cross functional working relationships to identify communicate and resolve constraints impacting field execution and customer service performance
• Escalates operational risks and network constraints that cannot be resolved within Field Services ensuring issues receive appropriate visibility prioritization and support
• Partners with cross functional leaders to improve service readiness execution capability and alignment between customer expectations and operational delivery
• Ensures operational…