Digital Tools Manager

• Serve as the primary client advisor throughout Digital Tools engagements.
• Lead discovery sessions to identify operational challenges, workforce capability gaps, and high-impact digital opportunities.
• Build trusted relationships with manufacturing leaders, engineering, operations, and IT/OT teams.
• Present recommendations, implementation plans, and project updates to client stakeholders and executive leadership.
• Lead Digital Tools engagements from discovery through implementation, adoption, and sustainment.
• Manage project scope, schedules, budgets, risks, deliverables, and client communications.
• Ensure projects are delivered on time, within scope, and aligned with client expectations.
• Drive issue resolution and proactively manage project risks.
• Coordinate the delivery of AI-enabled workforce solutions, including Micro Learning, Approachable AI, digital work instructions, knowledge assistants, skills assessments, and connected worker applications.
• Partner with software developers, instructional designers, and technical specialists to deliver high-quality digital solutions.
• Ensure solutions align with client objectives, manufacturing workflows, and frontline user needs.
• Lead client adoption through effective change management, training, and implementation support.
• Manage the Digital Content Specialist and external content development partners to ensure timely, high-quality project delivery.
• Prioritize workloads, establish project timelines, and monitor deliverables.
• Provide coaching, feedback, and professional development to team members.
• Foster collaboration across internal teams, contractors, and client stakeholders.
• Continuously improve delivery processes, templates, and project standards.

• 5-7 years of experience leading complex projects in manufacturing, operations, industrial technology, digital transformation, or related environments.
• 3-5 years of experience leading cross-functional or matrixed teams, including coaching and developing team members.
• Strong understanding of manufacturing operations, including production, quality, maintenance, engineering, supply chain, or continuous improvement.
• Experience delivering software-enabled, AI-enabled, or technology-enabled business solutions.
• Experience working directly with executive, plant, and operational leadership.
• Experience leading organizational change and technology adoption initiatives.
• Working knowledge of Agile project delivery methodologies.
• Experience managing external vendors, contractors, or distributed project teams.
• Excellent written, verbal, presentation, facilitation, and stakeholder management skills.
• Bachelor's degree in Engineering, Manufacturing, Operations, Information Technology, Business, or a related field.
• Eligible to work in the United States.
• Able to travel up to 25%.

Demonstrates expertise in leading complex projects within manufacturing and operations, focusing on digital transformation and technology adoption. Proficient in managing cross-functional teams, delivering AI-enabled solutions, and ensuring alignment with client objectives and operational workflows.

• Project Management
• Digital Transformation
• Change Management
• Agile Methodologies
• Stakeholder Management

• Project Scope Management
• Budget Management
• Risk Management
• Digital Tools Implementation
• AI-Enabled Solutions Delivery
• Manufacturing Operations Knowledge
• Software Development Collaboration
• Training and Development
• Continuous Improvement
• Operational Leadership Engagement

• Coaching
• Facilitation
• Communication
• Collaboration
• Relationship Building

• Manufacturing
• Operations
• Industrial Technology
• Digital Tools
• Technology Adoption

• Micro Learning
• Approachable AI
• Digital Work Instructions
• Knowledge Assistants
• Connected Worker Applications