VP Care Team Operations

• Provide leadership, direction, and functional expertise on complex projects
• Develops and executes strategic initiatives and procedures in partnership with claims operations leadership teams
• Establishes and implements priorities, performance goals, and objectives
• Ensures direct reports understand and can articulate client needs
• Leads, inspires, and motivates colleagues to deliver exceptional service outcomes

• Bachelor's degree from an accredited college or university preferred
• Ten (10) years of contact center/customer experience related to this position
• Five (5) years of comparable work experience in a leadership role
• Proficiency in current technology tools for contact center management
• Strong oral and written communication, including presentation skills
• Ability to drive performance targets to completion
• PC literate, including Microsoft Office products

Demonstrates leadership and strategic initiative execution in contact center management, with a focus on performance targets and exceptional service delivery. Proficient in communication and technology tools essential for effective team management and client engagement.

• Leadership Experience
• Contact Center Management
• Performance Target Achievement
• Strong Communication Skills
• Strategic Initiative Development

• Contact Center Management
• Performance Management
• Strategic Planning
• Project Leadership
• Client Needs Assessment

• Team Motivation
• Exceptional Service Delivery
• Oral Communication
• Written Communication
• Presentation Skills

• Customer Experience
• Claims Operations
• Performance Goals
• Leadership Role
• Contact Center Technology

• Microsoft Office