Senior Operations Manager

Location:

Springfield, MO - Willow Springs, MO 65793

Oversee, manage, and supervise the company’s transportation operation ensuring service meets or exceeds clients’ (Fed Ex Ground) expectations. Supervise managers and all drivers for the assigned terminal.

• Promote sustainable behavior change focused on safe practices
• Manage the day-to-day company operations for one designated terminal
• Proficient in DRO, Ground Cloud, and payroll software systems
• Monitor and manage operational costs
• Establish productivity goals
• Implement and enforce employee handbook and company’s policies and procedures
• Have knowledge and understanding of contractual obligations and expectations
• Document performance issues, safety issues, etc.
• Able to anticipate personnel needs and schedule accordingly
• Train managers to serve as back-up
• Create and maintain work schedules for all drivers
• Interview driver candidates
• Serve as point of contact for all personnel issues/questions
• Serve as replacement/overflow driver when critical
• Serve as backup to other managers when needed
• Possess excellent oral and written communication skills
• Communicate with supervisor all significant issues, recommendations, and decisions
• Comply with government rules and regulations related to transportation, labor issues, safety requirements, and environmental issue

• Make personnel decisions regarding compensation, promotions, discipline, and termination of subordinates in accordance with company policies
• Conduct performance reviews in a timely manner

Minimum of 6 months Fed Ex Ground driving experience; able to multi-task; solid time management skills; goal oriented; adaptable to change; excellent communication skills; high ethical standards; good interpersonal skills; ability to make decisions; excellent organization skills.

Supervisory experience.

Able to push, pull, and/or lift 150 pounds; stoop, reach, stand, walk, grasp, feel, talk, hear, and see.

Exposure to loud noises and fumes/vapors/odors.

KTB Transport, Inc. is an equal opportunity employer.