Chapter Services Manager

JOB TITLE:

Chapter Services Manager

FLSA STATUS:
Non-exempt

DATE:
March 2026

REPORTS TO:

Vice President of Chapter Services

A coat. A meal. A pair of glasses. Simple things like these often stand between a child and their ability to learn. Care to Learn partners with Missouri school districts and community members to fill these gaps and to help keep students focused on what matters most: learning.

You can help a child succeed.

You are an includer. You have a passion for representing voices that are not always heard. You can interact with all people and keep them effectively connected. You naturally think about how things are connected and how everyone relies on each other. You are a bridge builder and do your best work when you can showcase these talents.

Reporting to the Vice President of Chapter Services, the Chapter Services Manager serves as a key liaison between Care to Learn and partner school districts (Chapters), including Springfield Public Schools (SPS).

This position works directly with Chapter Liaisons, district leadership, and internal Care to Learn staff to ensure health, hunger, and hygiene programs are delivered with excellence. Through strong relationship-building, strategic coordination, and effective program management, this role ensures Chapters are equipped to meet student needs and are positioned for long-term success.

• Serve as the primary point of contact between Care to Learn Central Office and assigned Chapters, including Springfield Public Schools.
• Build and maintain strong relationships with Chapter Liaison (These individuals are: school nurses, counselors, administrators, district leadership, Health Services members, Communications team members, and other key departments).
• Provide excellent customer service, support, and problem-solving to Chapter Liaisons.
• Lead virtual and in-person meetings with Chapter Liaisons and district partners.
• Coordinate, support, and train new Chapter Liaisons on roles and responsibilities.
• Gather and incorporate feedback from Chapter Liaisons to improve performance and impact.
• Represent the Care to Learn brand and uphold organizational values in all interactions.

• Oversee and support Care to Learn mission programs within assigned Chapters, including:
  • Care to Learn Closet Programs
  • Snack Programs
  • Food Pantries
  • Voucher partnerships
• Manage Springfield-specific mission programs and partnerships.
• Ensure programs are implemented efficiently through strong coordination of inventory, scheduling, communication, and logistics.
• Collaborate with district staff to facilitate individual student referrals for critical needs such as beds and bedding, pest control, lice clinic services, dental services, and other emergent needs.
• Identify service gaps and growth opportunities in collaboration with district leadership and Care to Learn leadership.
• Proactively troubleshoot and resolve challenges related to program delivery.

• Support and coordinate Springfield mission events (e.g., Shop With a Hero, Secret Hero).
• Support and coordinate district-aligned events that further the mission (e.g., Back to School initiatives, Unity events, holiday programs).
• Lead and support regional Chapter meetings and the Care to Learn Liaison Conference.
• Attend Chapter special events as needed.
• Support Care to Learn organization-wide special events, such as School Soiree and other initiatives.

• Collaborate cross-functionally with Care to Learn staff to support volunteers, fundraising efforts, and communications for Chapter activities.
• Support fundraising and communication efforts connected to Chapter…