Communications Specialist

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone- freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

If you're energized by bringing people together, love telling stories that matter, and want to shape how thousands of Service Now employees experience our culture, this is your role.

As an Employee Communications Specialist, you'll own some of Service Now's biggest moments. You'll lead our quarterly Global Brain Break program, orchestrate registration and logistics for flagship events like our town halls (SNL: Service Now Live) and Employee Kickoff, manage global giveaway campaigns, and create the content that brings our employee community together.

You'll report directly to the Global Employee Communications & Events Lead. This role is positioned for learning and growth. You'll move fast, own the outcome, and gain skills.

• Lead and execute the quarterly Global Employee Brain Break program. You'll own the strategy, logistics and content creation for each event. From concept through post-event recap. This includes coordinating with internal and external partners
• Own end-to-end strategy and execution for our employee giveaway program. This means partnering with teams across the company to design campaigns, coordinate fulfillment and communicate across globe
• Content creation and writing for key programs. This includes briefing documents, scripts, communication campaigns and more
• Help with large scale employee swag projects like supplying ~30K employees with the coolest items for our annual Employee Kickoff. This includes vendor management, design coordination, quality review and global distribution logistics
• Assist with cultural moments and other milestone employee experiences
• Co-own the corporate calendar and scheduling of all employee events
• Responsible for our email alias including responding and triaging messages

• Bachelor's degree in English, Journalism, Public Relations, Communications, or related field
• Strong project management and communication skills
• 3+ years of experience in internal communications or employee engagement (event management experience is a plus)
• Strong project management skills with demonstrated ability to own large, complex work streams independently
• Excellent written and verbal communications skills; ability to write for multiple audiences and in various formats
• Self-starter who takes ownership without needing heavy oversight; eager to learn and jump into ambiguous situations
• Resourceful and self-motivated; able to independently prioritize shifting workloads in a fast-paced, constantly evolving environment

this position is not eligible for employment based sponsorship

For positions in this location, we offer a base pay of $79,600 - $123,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal…