Membership Director

Our Organization

MOPHI is a non‑profit public health institute working to advance Missouri’s public health system by building capacity, strengthening infrastructure, and fostering statewide public health system collaboration. We desire a strong, united public health system for every Missouri community. We are Missouri’s only representative of the National Network for Public Health Institutes (NNPHI). Most of our team works remotely and is located throughout Missouri.

Our only office is in St. Louis, MO, and much of our team regularly travels throughout Missouri.

MOPHI is committed to creating and maintaining an employee‑centered workplace. We offer a range of benefits including medical, dental, vision; 75% employer‑paid premiums for employees and 65% employer‑paid premiums for spouses and dependents; 401K option with no employer contribution; competitive PTO; flexible workplace schedule; wellness stipend; individually driven professional development opportunities; and dedicated employee recognition team.

We desire to build and retain a team that is committed to our values (adaptability, authenticity, dignity, and integrity), and a team that contributes positively to the growth of our organization. In return, MOPHI desires to support our team as full people with robust personal and professional lives. We have intentionally created a culture of flexibility and transparency that truly centers employees and their needs.

MOPHI’s Membership Director will be responsible for driving membership engagement, retention, and growth for our statewide membership association, the Missouri Center for Public Health Excellence (MOCPHE), which has existed since 2013 and has nearly 50 member agencies. This role oversees the full membership lifecycle, starting with prospective membership recruitment, renewals, and long‑term relationship management. The Membership Director develops strategy, leads outreach initiatives, analyzes membership trends, and ensures an exceptional member experience that supports the organization’s mission and revenue goals.

Additionally, this position needs to understand the broader landscape of other public health and related associations in Missouri and will be responsible for identifying opportunities to align and promote not only MOCPHE’s role in the landscape but also the broader field of governmental public health. Historical responsibilities have been shared among existing staff; this is the first full‑time support position and may be involved in efforts to expand the type of membership organizations we operate.

The role will be expected to travel regularly throughout Missouri, including occasional travel to St. Louis for meetings with leadership and members, and to meet MOCPHE members and stakeholders statewide.

• Design and execute high quality membership meetings, including monthly membership meetings, Executive Committee meetings, and other ad‑hoc member meetings.
• Provide membership orientation on an as‑needed basis.
• Maintain consistent communication through newsletters, events, and digital platforms; this will be done in close partnership with MOPHI’s Communications Manager.
• Support advocacy, education, or mission‑driven initiatives through member engagement.
• Serve as the primary point of contact for member inquiries, feedback, and opportunities to represent the membership organization in statewide efforts and to partner organizations.
• Implement and execute systems to measure member satisfaction and improve service delivery.

• Develop and execute long‑term membership growth plans aligned with organizational goals.
• Craft and represent a strong value proposition for non‑members.
• Create and manage campaigns for recruitment, onboarding, and renewal.
• Track KPIs related to membership on a regular basis.

• Maintain accurate and updated membership information, including contact information, credentials, and other pertinent information.
• Contribute to MOPHI’s Constituent Relationship Manager (CRM, Bloomerang), ensuring accuracy and timeliness.
• Collaborate with internal…