Disaster Services Volunteer Manager

Description

Description: Convoy of Hope considers all team members to be ministers of the Gospel. Employment at Convoy of Hope is viewed as a calling from God to serve others through our faith and core values. As part of this calling, team members may be asked to pray with or provide spiritual care to fellow employees, donors, guests, or others we serve.

Every team member is expected to model Christ‑like character and to integrate their faith into their work and interactions. The Disaster Services Volunteer Manager supports Disaster Services operations during both non‑response and deployment times by managing all aspects of volunteer engagement, recruitment, scheduling, communication, and retention. This role also collaborates closely with Disaster Services leadership to coordinate, develop, and support volunteer training initiatives while overseeing volunteer systems and data management and building strong relationships with disaster volunteers.

• In collaboration with department leadership, oversee communication and scheduling for Disaster Services (DS) volunteers.
• Provide oversight of recruitment and retention strategies for DS Lead Volunteers as needed.
• Deploy as part of the initial disaster response team as assigned, providing leadership and oversight of volunteer operations in the field including daily volunteer processing.
• Manage the collection, tracking, and reporting of all volunteer‑related data with a high degree of accuracy and attention to detail.
• Onboard newly trained Lead Volunteers and ensure completion of all required documentation.
• Respond to calls and inquiries regarding DS volunteer opportunities with clarity and professionalism.
• Maintain and manage the DS volunteer database.
• Ensure volunteers maintain proper certifications and are trained in current protocols, safety standards, and best practices.
• Engage with volunteers in a ministry capacity, including the ability to comfortably and authentically communicate about their faith, the Church, and the Lord when appropriate.
• Communicate Convoy of Hope’s mission, values, and Disaster Services efforts to volunteers and stakeholders confidently and clearly.
• As a member of the Program Division, support other programs as assigned.
• Fulfill all other duties as assigned.

• Two plus years’ experience in disaster services, church/compassion ministry, or related field required.
• Abachelor’s degree preferred; a high school diploma or equivalent is required.
• Prior experience in volunteer management, event coordination, or related fields preferred.
• Ability and willingness to deploy often on short notice for up to several weeks at a time as required.
• Strong verbal and written communication skills, including the ability to confidently present, instruct, and engage diverse audiences as well as create, edit, and proofread correspondence.
• Displays excellent interpersonal, communication, and conflict resolution skills.
• Highly organized with strong problem‑solving abilities, exceptional attention to detail, and the ability to manage multiple projects, priorities, and deadlines simultaneously.
• Ability to engage in faith‑based conversations with volunteers, including discussing the Church, personal faith, and the Lord in a way that aligns with Convoy of Hope’s mission and values.
• Ability to collaborate effectively within a team environment and contribute to planning and evaluation processes.
• Exhibits strong Mac or PC proficiency and working knowledge of Google Workspace and Microsoft Office, with the ability to quickly learn Salesforce or other CRM systems as needed.
• Prefers a Class A and/or Class B driver’s license.
• Required to obtain Serv Safe Food Handler certification within three months of employment.
• Required to obtain applicable Forklift certification within six months of employment.
• Required to obtain CPR / AED / Basic First Aid certification within six months of employment.
• Required to complete FEMA courses (IS) 20, 26, 35, 100, 200, 240, 241, 242, 403, 632, 700 and 800 prior to employment or within one year of employment.

As a Christian organization, Convoy of…