Community Organizing Program Manager

Neighborhood Captain Responsibilities

• Leverage "grasstops" and relational networks to recruit high‑quality candidates for the Neighborhood Captain role.
• Participate in the interview process and evaluate candidates through situational exercises related to canvassing and community engagement.
• Manage a regional cohort of 12–15 Neighborhood Captains, providing daily support and troubleshooting for voter contact issues.
• Lead onboarding and specialized training sessions on organizing and data fundamentals.
• Conduct regular one‑on‑one feedback sessions to address performance gaps and maintain a captain retention rate above 85% of initial cohort.
• Perform rigorous Quality Control (QC) by reviewing recorded outreach examples and verifying that data entry standards are met.
• Conduct Follow‑ups by contacting voters previously engaged by your team to verify contact accuracy, appropriate data entry and interaction quality.
• Join your captains in the field to develop your own relationships with target voters in a designated turf.
• Execute the full five‑phase engagement sequence, moving non‑voters from initial human connection to civic mobilization.

• Organizing Leadership: 2‑3+ years of experience in community organizing or political campaigns, specifically in staff or volunteer management positions, or volunteer leadership roles.
• Data Fluency & Technological Proficiency:
  Comfortable working with data managers to interpret outreach metrics and using tracking platforms to identify regional trends or underperformance;
  Ability to troubleshoot mobile applications and relational databases for your team in the field.
• Community Outreach
  
  Experience:
  
  Someone with deep roots in your neighborhood, and the ability to engage easily with strangers.
• Exceptional Communication:
  Strong training and facilitation skills, with the ability to coach others on emotional intelligence, leading with empathy, and boundary management.