Client Service Representative

About Us

VCA Parkcrest Animal Hospital has been caring for pets in Springfield and the surrounding Ozarks since the late 1960s. We're a busy, AAHA-accredited, five-doctor small animal hospital offering wellness care, surgery, dentistry, diagnostics, boarding, and grooming.

While we're proud of our medicine and technology, our greatest strength is our team. We believe in building lasting relationships with our clients, supporting one another, and treating every pet like they're our own. We work hard, laugh often, and genuinely enjoy what we do.

As a Client Service Representative, you'll be the first impression of our hospital and play an important role in creating a welcoming experience for pets and their people.

Your day may include:

• Greeting clients and patients with warmth and enthusiasm
• Answering phones, texts, and emails
• Scheduling appointments and supporting patient flow
• Checking clients in & out and processing payments
• Explaining services, wellness plans, and treatment plans
• Maintaining accurate medical records
• Educating clients on preventive care and hospital resources
• Supporting your teammates and helping the hospital run smoothly

• Loves people and animals
• Enjoys building relationships and making a difference in someone's day
• Communicates clearly and compassionately
• Stays organized and positive in a busy environment
• Takes pride in providing exceptional service
• Is dependable, team-oriented, and willing to jump in when needed
• Has previous customer service experience (veterinary experience is a plus, but not required)

• Full-time, 30–40 hours per week. Most weeks you'll work four shifts. We believe in taking care of our team, so you may occasionally help cover for teammates while they enjoy a well‑earned vacation or take time away when they need it.
• Rotating 4-hour Saturday shifts

We're committed to taking care of our team just like we take care of our patients.

We offer:

• Competitive pay, starting at $15/hour
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and sick time
• Paid parental leave
• Employer‑paid life and disability insurance
• Free mental wellness resources
• Career growth and development opportunities
• Generous employee discounts on veterinary care and products for your own pets
• Many more optional benefits

If you're looking for more than "just another receptionist job" and want to be part of a team that cares deeply about pets, people, and each other, we'd love to hear from you.

If you read this and thought, "That's exactly how I like to take care of people," then we have a feeling you'll fit right in.

Come help us continue a tradition of compassionate, high‑quality veterinary care that's been serving Springfield and the surrounding Ozarks for generations.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at