Auto Parts Counter Sales Platinum

Auto Parts Counter Sales Platinum (Full Time) # 70

Springfield, MO 65807, USA

Posted Wednesday, January 28, 2026 at 6:00 AM

The Counter Sales Platinum provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of the Bumper to Bumper Auto Parts store operations. This is driven by an energetic focus and promotion of sales programs as well as customer and team-oriented activities. Incentives may be available for their Sales activities, which can cover aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment.

Will serve as mentor and provide direction to new and/or junior Counter Salesperson and/or Delivery Driver. Utilizes reasoning abilities to assist with complex requests from customers. May complete end-or-day or end-or-month reporting, as assigned. May be a Leader in Training while serving in a temporary supervisory capacity, as assigned. The qualified candidate will be one that has a proven track record of producing high volume sales and the ability to immediately begin producing sales volumes that exceed $99k the first year as well as maintaining and increasing that volume in subsequent years.

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Today,
Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff, wholesale auto parts and automotive paint store locations, and our warehouse division,
Parts Warehouse Inc. (PWI). We employ around 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business and proud to be part of the Bumper to Bumper Auto Parts family.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Demonstrate courteous, respectful, and kind conduct toward every employee and customer.
• Demonstrates a thorough understanding of RPI store systems and processes.
• Displays an advanced understanding of auto parts and is a go-to source of information for customers and coworkers alike.
• Trains other employees on parts knowledge and store processes.
• May assist manager in completing End-of-Day processing.
• May assist manager in completing end-of-month processing.
• Cooperate and coordinate well with coworkers and as a team member.
• Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.
• Maintain neat, clean, and professional appearance.
• Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer. Appropriately escalates issue if needed.
• Have a thorough understanding of pricing structure and customer discount availability. Advises junior level Counter Sales as needed.
• Research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing.
• Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.
• Handle cash and credit transactions; properly invoice/credit customer accounts. Assists junior employees with process and trains on correct handling as needed. Reports concerns and identifies improper transactions to appropriate manager immediately.
• Completes required training to stay current in industry knowledge to better serve customers.
• Prioritize the order of delivery items and assign deliveries to drivers. Follows up on critical delivery items to ensure customer expectations are met.
• Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
• Open and/or close store as scheduled.
• Work home store inventory/assist in other location’s inventory, if assigned.
• Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.
• Potential supervisory duties in the absence of the store manager.
• Assist other workers within the…