Team Member, Retail

WHY JOIN OUR TEAM?

• Work with pets and people
• Competitive pay $$$
• Team‑centric work environment
• Dental, Vision, and Life Insurance for full‑time employees
• Generous paid time off for full‑time employees
• Advancement opportunities

Working at Pets Way is serious fun! You get to work with animals, pet products, and fellow animal lovers every day. As a Team Member, you will create a personalized shopping experience for our pet parents, and you will be able to share your expert knowledge to ensure they are receiving the perfect products for their family. As a Team Member, you will be an essential part of creating sincere connections with our pets and pet parents.

You will also be responsible for caring for animals, general store cleaning, merchandising, and inventory maintenance.

We are seeking an individual with exceptional customer service skills. The ideal candidate also possesses good organization and communication skills. If you have a passion for helping pets, come join our team of animal lovers!

• A high school diploma or GED equivalent is preferred.
• Prior retail experience or animal care in a professional environment is preferred.
• Prior cash handling experience is preferred.

• Greet customers (and pets) that enter the store and determine what each customer needs.
• Deliver exceptional customer service that is consistent and beyond expectations.
• Feed, care and look after the health of animals.
• Operate the cash register to receive payments by cash, check, and credit cards.
• Issue receipts, refunds, credits, or change due to customers.
• Complete general cleaning duties of the store.
• Clean livestock habitats, as necessary.
• Load and unload the freight inventory.
• Complete price labeling and display of store products.
• Perform inventory counts and records for store products.
• Handle customer complaints when they arise by exhibiting excellent customer service.
• Answer customers' questions and provide information on products.
• Answer customer questions to help them find their perfect pet and more!

Since 1951, Pets Way has been your premier neighborhood destination for pet food, pets, and supplies. Based in Springfield, Missouri, our family‑owned business offers customers all their favorite brands of pet food, including specialty, high‑quality brands not found at mass merchants. Our friendly, knowledgeable staff can answer all your pet‑related questions and provide expert advice, and we have small animals, fish, reptiles, and birds available for purchase.

Pets Way also offers pet grooming services, dog training, monthly vet clinics, and self‑serve dog washes (at select locations). At Pets Way, our passion is pets!