Retail Sales Associate

Payrate

$15.00 to $17.70 per hour.

We offer an easily achievable commission structure that pays you for every transaction you process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times per payroll cycle.
• Ability to earn unlimited commission above your hourly base rate.
• Vacation:
  Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees receive an additional week after one year and two weeks on each anniversary thereafter. (Policy adjusted per state/local requirements.)
• Sick/Paid:
  Eligible employees are granted 8 hours after six months, 16 hours each anniversary thereafter (years 2‑5), and 24 hours after five years (policy adjusted per state/local requirements).
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full‑time employees meeting the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks!
• Auto‑enrollment in the First Cash 401K program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. This role includes greeting, engaging, and interacting with customers in a positive and professional manner to process sales, loans, and other transactions. The associate will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and provide appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and become firearms certified.
• Employees may be asked to assist customers outside the building or retrieve products stored in exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Must be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers may earn 2‑8% commission based on the gross profit of their personal…