Personal Shopper Lead - Sam's

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps and following procedures for forklift spotting, handling and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management.

Supports the Sam’s Club ecommerce plan in the club by overseeing operations of the ecommerce programs, auditing online customer feedback, working to resolve customer complaints, escalating unresolved issues to management, identifying trends, generating causes, and supporting management in implementing solutions.

Supervises associates supporting the ecommerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location.

Executes the Sam’s Club Pickup plan and processes in the club by updating club operations with key performance indicators, auditing customer orders to ensure they are fulfilled correctly, ensuring equipment is available and ready for associates, and maintaining awareness of the club pickup strategy and execution goals.

Supports projects to improve pickup (CPU) efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps.

Provides member service by acknowledging members, identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies, including handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high‑shrink merchandise.

Oversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to company policy and procedures.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analysing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.

Demonstrates and supports compliance with company policies, procedures and standards of ethics and integrity, identifies ethical and compliance issues, and implements related action plans.

Leads and participates in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modelling adaptation to change or new challenges.

Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Works as a team; communicates with impact, energy and positivity to motivate and influence; strengthens the team by helping develop and mentor others; recognises others’ contributions and accomplishments.

Acts with integrity and maintains the…