Counter Sales Associate - HVAC

Job Summary

Counter Sales Associates play a crucial role in building, maintaining, and growing customer relationships, enhancing the customer experience, and promoting the success of the branch and company. They represent a premier HVAC and Refrigeration wholesaler and provide our clients with excellent customer service, sales, and product knowledge.

• Greet and assist customers at the counter, over the phone, and online
• Provide product recommendations based on customer needs
• Assist Territory Managers when applicable

• Input and verify customer orders, account details, and product information
• Place, schedule, and ensure timely product delivery
• Conduct payment transactions and account reconciliations for customer orders

• Maintain accurate inventory and proper bin locations on all stocked items
• Collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory
• Perform cycle counts and report discrepancies

• Oversee and conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers
• Load/unload trucks and make customer deliveries when necessary

• Ensure all areas of the branch/store are kept clean, orderly, and safe
• Keep all catalogs, books, product literature, and store displays orderly and up to date

We also offer an exceptional benefits package to our people, including:

• Rich and affordable medical and dental plans
• HSA plan with employer contribution
• Free coverage for Vision Insurance
• Free Long‑Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
• 401(k) with company match and profit sharing
• Tuition reimbursement
• PTO
• Paid Holidays
• Quarterly bonus for all employees based on company performance
• Wellness program
• And more!

• Relevant professional or technical experience – wholesale, retail, or business‑to‑business customer service or sales experience, technical/HVAC knowledge
• Experience with purchasing (POS) and/or inventory software a plus
• Ability to prioritize and conduct the various sales, customer service, order entry, inventory, delivery, and housekeeping tasks of the branch daily
• Basic computer skills – Outlook, Word, Excel
• Ability to listen and communicate by phone, in writing, and in person with customers in a professional manner
• Ability to understand and calculate numbers and figures related to branch/company sales, purchase orders, inventory, etc. (revenue, profits, discounts, percentages)
• Ability to operate or learn to operate a forklift and pass a forklift safety test
• Desire to work in a dynamic, fast‑paced environment

• High school diploma or GED required; additional certification or coursework from a college or technical school desirable
• HVAC industry training, certification, or college coursework/degree a plus
• Commit to continuous learning & development through several training channels

Standard Hours are M‑F, 7:00am‑4:30pm. Hours are determined by the branch manager and could be between 6:00am and 5:00pm and, potentially, Saturday morning.

Non‑exempt

• Work can involve lifting products weighing up to 50 pounds
• Warehouse locations may not have central air conditioning
• Work may involve standing and/or sitting for extended periods