Customer Service Representative

ORGANIZATIONAL MISSION

Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope.

The Customer Service Representative plays a key role in creating a positive shopping experience for customers, donors, volunteers, and community members at the ReStore. This position is responsible for front-end retail operations including cashier duties, customer assistance, and maintaining organized sales areas. Working as part of a team, the Customer Service Representative supports daily store functions across multiple buildings and helps promote Habitat for Humanity’s mission through outstanding service and engagement.

• Operate cash registers and accurately process customer purchases, returns, and transactions.
• Provide friendly, professional customer service and assist shoppers with questions regarding merchandise, pricing, store policies, and product locations.
• Support a positive customer experience by maintaining a welcoming and helpful environment.
• Assist with restocking merchandise, organizing shelves, and maintaining attractive sales displays.
• Work collaboratively with volunteers and staff members to support daily store operations.
• Help maintain cleanliness and organization of checkout areas, sales floors, and common spaces.
• Communicate effectively with team members across both ReStore buildings to ensure efficient customer service and operational support.
• Assist with customer carry-outs or basic merchandise handling as needed.
• Promote a safe shopping and working environment by following established procedures and safety guidelines.
• Adapt to changing priorities and provide support where needed throughout both facilities.
• Perform additional duties assigned by supervisors to support overall ReStore operations.

Preferred qualifications include;

• Previous customer service, cashier, or retail experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work effectively with customers, coworkers, and volunteers from diverse backgrounds.
• Comfortable handling cash transactions and using point-of-sale systems.
• Ability to multitask in a fast-paced retail environment.
• Dependable, team-oriented, and flexible.

• Ability to stand and walk for extended periods throughout shifts.
• Ability to lift and move merchandise up to 25 pounds regularly and heavier items with assistance.
• Ability to bend, reach, stoop, and perform repetitive motions.
• Ability to work between multiple buildings and various retail environments.
• Ability to work in both heat and cold weather conditions.

• Commitment to the Habitat for Humanity concept as a Christian housing ministry, core values, principles, and covenant, as well as willingness to work on a collaborative team.
• Ability to relate to all types of people and levels within the organization including volunteers, the general public and community organizations.
• Ability to treat volunteers, customers, fellow employees and the general public with courtesy, dignity and respect.
• Commitment to a safe working environment following safety policies, guidelines and procedures.
• General knowledge of building materials is helpful.
• Good reasoning ability, mathematical skills and cash handling.
• Excellent time management skills and strong positive communication skills.
• Scheduling flexibility
• Effective problem-solving skills with various situations that involve customers, staff, or volunteers.
• Resolve customer issues/recognize when management is needed.
• Ability to multi-task and be detail-oriented, and work well in a team environment.

Partner Focus:
Ensuring that our partner’ perspective (homeowner, homebuyer, donor, volunteer, ReStore customer, etc.) is a driving force behind all business decisions and activities; crafting and implementing service practices that meet the needs of our partners and the Habitat for Humanity organization.

Leading through the Habitat for Humanity Vision and Mission:
Keeping the Habitat for Humanity vision and mission at the forefront of all associate’s decision-making and action.

Adaptabil…