Sales Advisor

About the Role

As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store, actively selling products, and supporting customers with garment care, presentation and a clean sales floor. You will use your fashion and product knowledge to deliver the best customer experience.

• Provide excellent customer service: welcoming and guiding customers, supporting them with direct customer service and the OMNI experience where available.
• Engage customers in conversations to provide excellent service.
• Guide customers through fashion trends, stories & products.
• Effectively promote and sell products.
• Actively promote the Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during all interactions.
• Support commercial or operational actions to reach sales targets with store management.

• Keep up-to-date with fashion trends, styles, brands, products and competitors.
• Use product and fashion knowledge to share relevant information with customers.

• Retain and share service, fashion and store operations knowledge with colleagues.
• Follow all procedures, routines and legal requirements.
• Give and receive feedback with colleagues.
• Participate in onboarding, training and courses relevant to your role.

• Complete garment cycle from unpacking to steaming and ensure garment care.
• Operate fitting room and checkout areas following best practice.
• Maintain a clean and tidy sales floor and back of house.
• Support garment presentation, maintain attractive displays, clear trends & stories.
• Ensure good stock levels with replenishment routines.
• Maintain in‑store OMNI services and tech tools.
• Support opening and closing of the store.
• Follow health & safety guidelines and legal requirements.

• Passionate about fashion and providing great customer experiences.
• Communicative, creative, curious, motivated, flexible, decisive, action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic retail environment.
• Experience in customer‑service roles in fashion, retail or related industries.

• We value diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation and disability.
• Guided by the 7 unique values of H&M.
• Access to Colleague Resource Groups.
• Inclusive company culture.
• Access to a global talent community and career growth opportunities.
• Comprehensive benefits: health insurance, wellness, family support, retirement plan, paid leave, community day.
• Employee discount on H&M Group brands.

Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $15.50 per hour**

* This job posting highlights the most critical responsibilities and requirements of the job and may include additional duties assigned at the company's discretion.

** H&M has assessed the posted range as accurate at the time of posting and may adjust based on candidate qualifications.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance, please contact

Benefits: Staff discount card, H&M Incentive Program, global benefits, local market perks.

Inclusion & Diversity: H&M strives to create inclusive, diverse, and equitable workplaces. All diversity dimensions are considered in recruitment.

Company

Description:

H&M is a fashion brand offering the latest styles and affordable wardrobe essentials with a focus on sustainable quality.

Maki Assessment Tool: H&M uses the Maki assessment for some sales advisor positions. The tool is optional and not an automated decision‑making process. For concerns, contact