Lolli and Pops Service Lead

Lolli and Pops Service Lead

Ampersand Brands, LLC – Springfield, Missouri, United States

Lolli & Pops Service Lead/Keyholder

At Lolli & Pops, candy is more than a treat; it spreads joy with bits of optimism. We offer an optimistic culture, fast‑paced environment, and sweet discounts on treats. Lolli & Pops is a “Company of Firsts” that provides first opportunities at employment and the first chance to run a store.

As a full‑time Service Lead, you are a keyholder and part of the leadership team. You and the store manager ensure every guest receives a positive, inspiring experience. Your daily responsibilities include the following:

• Help drive store‑level financial and operational results by monitoring KPI targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling, and sharing product knowledge
• Maximize overall team performance through product knowledge education, coaching selling skills, and leading by example
• Assist in training, developing, and motivating team members
• Assist the Store Manager with paperwork, ordering, and inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure all policies, procedures, and operational directives are enforced consistently and effectively
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to 25 pounds

• Exceptional interpersonal skills – energized by working with guests and the team
• Passion for meticulous quality – strong organization creates a highly efficient team
• Bias towards action – ability to lift and mobilize medium to large items up to 75 lbs., using appropriate safety techniques and taking initiative
• Willingness to be coached and mentored – sees potential in self and enjoys growth
• Eye for detail – knows the little things, such as cleanliness or precise decimal points, make all the difference
• Problem‑solving mindset – enjoys finding and fixing problems
• Multitasking ability – can prioritize and execute many tasks daily
• Positive attitude and fun‑loving spirit – an optimist who embraces inner child and enjoys work
• Flexible availability – willing to work during busiest times and adjust schedule to meet business needs

Guest‑icated – guests are at the heart of everything we do

Collaborative – a joyful mix of unique individuals working together

Agile – flexible and open to change in order to be the best we can be

Authentic – honoring what’s real and giving feedback from the heart

Betterment – a never‑ending drive to continuously improve

Lolli & Pops is an equal‑opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops commits to providing reasonable accommodation to applicants with disabilities and will consider qualified applicants with criminal histories in accordance with applicable law.

Pay range: $16.00 per hour (Battlefield Mall)