Team Lead - Bass Pro Shops

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! The first shop‑in‑shop location will debut at Bass Pro Shops' Grandaddy store in Springfield, Mo. We're looking for a talented Part‑Time
Team Lead that will bring an immersive Tecovas retail experience to Bass Pro Shops' customers, contribute to a profitable and customer‑centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in‑store experience.

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities
• Administers performance appraisals, sets goals, and conducts consistent touch‑bases with direct reports
• Effectively delegates tasks and communicates clear expectations to keep the floor running smoothly
• Leads proactive coaching conversations — addressing performance in the moment, not after the fact
• Handles difficult situations and customer escalations with confidence and composure
• Maintains a visible, accessible presence on the sales floor — especially during peak hours

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace and positive service environment
• Delivers high‑quality product services with attention to detail — such as branding, debossing, boot stretching, brim shaping, and boot shines — to ensure a premium customer experience
• Understands an OMNI Channel business — implements processes and utilizes tools to better service the customer

• Opens and closes the store, ensuring all operational standards are met
• Facilitates the sharing of product knowledge across the team
• Upholds stock‑to‑sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers, and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Supports financial operations including payroll tracking and deposit logs
• Assists with in‑store events, including outreach, coordination, and follow‑up as needed

• Encourages and demonstrates adaptability; positively effecting change and enabling the team to successfully execute a shared vision

• 2+ years Retail Management experience
• Availability to work 25–30 hours per week (hours vary by week and may increase based on shipment volume and store needs)
• Exceptional leadership, delegation, selling, and customer service skills
• Proven ability to lead coaching conversations, navigate conflict, and handle difficult situations with professionalism
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Independent, proactive, results‑driven work ethic
• Utmost character, honesty, and transparency

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory
• Must understand and implement Loss Prevention practices
• Able to lift up to 30 lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed

• Competitive hourly compensation + incentives
• Hourly rate: $21/hr
• Free boots and generous employee discount

The actual compensation will be based on factors such as the candidate's skills, qualifications, and experience.

Tecovas was born out of a love for cowboy boots, their time‑honored craftsmanship,…