Assistant Store Manager - Bass Pro Shops Springfield, MO

Assistant Store Manager - Bass Pro Shops

Springfield, MO

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! The first shop-in-shop location will debut at Bass Pro Shops’ Grandaddy store in Springfield, MO. We’re looking for a full‑time Assistant Store Manager to join our team who will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers and help lead a profitable, customer‑centric store.

As a Tecovas ASM, you are a key part of the engine that keeps the store running — supporting the Store Manager in developing a high‑performing team, owning an Area of Responsibility, and delivering an exceptional in‑store experience day in and day out. You will support product flow, uphold visual standards, and apply your leadership and merchant skills to create a store environment that is unmistakably Tecovas.

• Cultivates genuine customer connections and acts as a brand ambassador
• Maintains active floor presence, managing multiple customer interactions simultaneously
• Delivers high‑quality product services (branding, debossing, boot stretching, brim shaping, boot shines)
• Leads professional and gracious resolutions for customer returns, exchanges, or warranty inquiries
• Leverages omni‑channel tools and processes to better serve the customer

• Sets the tone and energy for the day, building team morale and a people‑first culture
• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Owns an assigned Area of Responsibility (AOR) and drives accountability within it
• Fosters strong communication and teamwork across operational, visual, and customer priorities
• Provides real‑time feedback, coaching, and training; escalates issues as needed

• Delivers in‑person onboarding training alongside e‑learning for all new hires
• Ensures timely completion of training paths and compliance with established policies
• Works closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attends regular training meetings to ensure understanding of necessary information

• Executes visual directives on time and submits store photos with HQ feedback
• Partners with store leadership to uphold VM standards and complete replenishment
• Supports store presentation through sell‑through and markdown cycles
• Oversees floor and window standards — lighting, cleanliness, displays, and props

• Executes store opening and closing procedures
• Monitors daily communications across email, Slack, and Zipline
• Sets up daily tools (hitching posts, zone charts) and coordinates team break coverage
• Manages Amazon and supply orders; maintains an organized backroom
• Updates the sales whiteboard weekly and speaks confidently to store performance
• Ensures compliance with shipments, transfers, restock, and loss‑prevention standards
• Demonstrates flexibility across all functional areas — visual, operations, and beyond

• 3+ years retail management experience
• People‑first mentality with a positive attitude and ability to build team morale
• Ability to handle difficult situations with grace and professionalism
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring, developing, and retaining talent
  
  Comfortable speaking to store performance metrics and driving business conversations
• Experienced in coaching, counseling, and conflict resolution
• Flexible, cross‑functional, proactive, and results‑driven
• Utmost character, honesty, and transparency

• High school diploma required (college degree preferred)
• Must be at least 18 years of age
• Ability to stand/walk for extended periods; lift up to 30 lbs; bend, squat, and kneel as needed
• Must be available 40 hours per week, including weekends, evenings, and holidays
• Must be able to reliably commute to the work location
• Health insurance covered at 79–90%; dental & vision covered at 100% for family or dependents
• Free boots
• The hourly rate for this position is $25 per hour. Actual compensation will be based…