General Merchandise Manager

General Merchandise Manager Summary

To deliver more than is expected to my customers by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with an impression so satisfying that no competitor is an acceptable alternative.

I manage the general merchandise department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.

I manage replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.

I manage merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures.

I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition.

I am a people builder by bringing out the best in people. I recognize and unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risks and learn from their mistakes.

I facilitate the resolution of conflict between others. I seek to understand others’ viewpoints and effectively balance the competing priorities of different constituencies. I gain agreement between self, others, and third parties.

I clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.

I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.

I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people’s perspectives.

I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps’ policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.

I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.

I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.

I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.

I hold myself accountable by demonstrating a “no excuses” approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.

I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.

I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer service.

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