Sales Account Manager

Do you believe no challenge is too complex to solve? You’ll fit right in at U.S. Engineering Service. We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation. Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients’ goals.

The Sales Account Manager is a vital part of the U.S. Engineering Service team and is responsible for continuously developing and building favorable relationships with new and existing customers. This role is integral in identifying and adding value to U.S. Engineering customers through selling repair work, project work, service agreements, and service agreement renewals that address their mechanical systems needs in HVAC and Plumbing.

• Leverage a methodical sales process to identify, target, and build new customer relationships, introducing them to and selling services in multiple markets including commercial, mission‑critical, healthcare, government, science, technology, industrial, and education.
• Prospecting, targeting, calling, and qualifying new business opportunities.
• Survey and evaluate equipment systems to determine the correct repair approach, modification and/or maintenance requirements. Utilize technical experts to recommend the best maintenance programs and recognize project opportunities.
• Sell, manage, and renew service agreements. At renewal time, increase existing maintenance coverage and/or services that address customer needs.
• Collaborate with the marketing department to develop, enhance, and maintain updated sales and marketing materials.
• Qualify prospective customers and make effective sales presentations using professional visual aids. Gather knowledge of the prospective customer’s organization and decision‑making process to anticipate objections and work with them to determine an appropriate timetable.
• Conduct research and provide insight and suggestions on ways to improve and increase market penetration. This may include the presentation of promotional items and events as well as attending targeted industry group meetings.
• Field customer questions, resolve complaints, and upon request interface with them to resolve collection issues.
• Perform additional duties as assigned to support the regional business unit’s overall success.
• Utilize CRM software to record and track all sales efforts, including cold calls, initial presentations, qualifying calls, quotations, retention meetings, and overall communications.
• Ensure all contracts are fully executed and all necessary documents are prepared before the turn‑over meeting.
• Continuous customer engagement of assigned accounts to include problem‑solving, proposal generation, qualifying and selling quoted repair or project solutions, selling additional lines of service, and identifying additional work opportunities to maximize value to the customer base.
• Works with Operations to ensure customer expectations are consistently met or exceeded. Sales Account Managers should have visibility on customer invoices, but as a general rule should not be in the invoice approval escalation process.

• A bachelor’s degree in sales/marketing or an HVAC/mechanical discipline is preferred.

• Sales or Marketing training is preferred.
• A minimum of three year’s work experience in sales and marketing is preferred.
• Sales experience in a technical industry is preferred.
• Practical experience in the HVAC field is preferred.

• Ability to research the marketplace, identify target customers and prepare individualized sales and marketing campaigns.
• Ability to develop and foster mutually beneficial professional relationships, both internally and externally.
• Ability to persuade and influence. Strong negotiation skills.
• Excellent communication skills, both verbal and written.
• Ability to learn basic understanding of mechanical systems – HVAC, refrigeration, plumbing, etc.
• Computer proficiency – specifically, MS Office:
  Word, Excel, PowerPoint required.
• Strong organizational skills required,…