Inside Sales Representative

Responsibilities

• Provide exceptional customer service by promptly responding to customer phone calls and emails.
• Communicate directly with customers using an empathetic, consultative approach to understand operational challenges and specific aftermarket needs.
• Develop and maintain long-term relationships with remote customers to strengthen loyalty and mitigate isolated price or delivery concerns.
• Maintain frequent contact with customers in geographically remote locations where in-person visits are not practical.
• Utilize the Nothum Aftermarket Sales Playbook, Fortifi Formula, analytics, and reporting tools to identify customers who have not purchased entitlement parts within the past 12 months.
• Proactively engage targeted customers to understand purchasing gaps and barriers to entitlement parts adoption.
• Identify and document root causes for lost or reduced aftermarket wallet share, including pricing, availability, delivery, or awareness gaps.
• Develop and execute customer-specific strategies to regain entitlement parts wallet share and drive sustainable aftermarket growth.

• Provide exceptional customer service by promptly responding to customer phone calls and emails.
• Communicate directly with customers using an empathetic, consultative approach to understand operational challenges and specific aftermarket needs.
• Develop and maintain long‑term relationships with remote customers to strengthen loyalty and mitigate isolated price or delivery concerns.
• Maintain frequent contact with customers in geographically remote locations where in‑person visits are not practical.

• Utilize the Nothum Aftermarket Sales Playbook, Fortifi Formula, analytics, and reporting tools to identify customers who have not purchased entitlement parts within the past 12 months.
• Proactively engage targeted customers to understand purchasing gaps and barriers to entitlement parts adoption.
• Identify and document root causes for lost or reduced aftermarket wallet share, including pricing, availability, delivery, or awareness gaps.
• Develop and execute customer‑specific strategies to regain entitlement parts wallet share and drive sustainable aftermarket growth.

• Collaborate with Aftermarket Account Managers (AAMs), Sales, and Service team members to understand customer history, equipment usage, and service activity.
• Leverage internal resources to align customer recommendations with equipment requirements and service insights.
• Communicate findings and customer feedback to internal stakeholders to support continuous improvement.
• Synchronize daily work activities with Aftermarket Account Managers in the Eastern & Western Region to maximize part sales & customer service to their full potential.

• Recommend appropriate aftermarket parts or approved substitutions based on customer needs and equipment specifications.
• Accurately generate quotes, pricing, and orders using CRM and ERP systems.
• Apply basic mathematical skills to pricing, discounts, quoting, and order accuracy.
• Ensure timely follow‑up on quotes, orders, and customer inquiries to support revenue conversion.

• Utilize CRM and ERP systems to document customer interactions, track opportunities, and maintain accurate records.
• Analyze customer purchasing data to prioritize outreach and support strategic planning.
• Maintain confidentiality of customer, pricing, and company information in accordance with company policy.

• Follow all company policies, procedures, and safety guidelines.
• Maintain a clean, organized, and safe work environment.
• Perform other related duties as assigned to support business needs.

• High school diploma or equivalent required.
• Preferred:
  Five (5) or more years of experience in aftermarket parts sales, service, or customer support.

• Strong knowledge of aftermarket parts, preferably within industrial equipment, automotive, or powersports environments, including part interchangeability and technical specifications.
• Custome…