Inside Sales Account Manager

The Role

We’re looking for an Inside Sales Account Manager to own a portfolio of customer accounts in the commercial and industrial refrigeration space. This is a phone-and-desk-based sales role where you’ll split your time between growing relationships with existing customers and prospecting new ones — all while delivering the kind of service our customers tell their colleagues about.

You’ll work closely with your Territory Sales Manager to set and hit revenue targets, and with Account Coordinators who support the quoting and order process. The best person for this role is someone who genuinely enjoys taking care of people, gets energized by earning potential, and brings enough curiosity and grit to learn a technical product line.

• Manage a defined portfolio of B2B customer accounts, serving as their primary point of contact for quotes, orders, product questions, and problem resolution.
• Proactively reach out to your accounts on a structured daily, weekly, and monthly cadence — not just when they call you.
• Identify opportunities to grow wallet share with existing customers by understanding their operations and anticipating their needs.
• Prospect and onboard new customer accounts within your assigned territory.
• Accurately prepare and review customer quotes and inquiries; review and coach on quotes completed by Account Coordinators.
• Collaborate with your Territory Sales Manager to set monthly, quarterly, and annual sales forecasts and develop your annual sales plan.
• Participate in Keep Supply’s Open-Book Management (Great Game of Business) practices, understanding how your results connect to the company’s bottom line.

About 75% of your time will be spent on proactive outbound activity — calling existing customers, following up on quotes, and prospecting new accounts. The other 25% is handling inbound requests, preparing quotes, coordinating with Account Coordinators, and reviewing orders. You’ll have a CRM and tools to keep you organized, but you’ll need to bring your own discipline and structure to make the most of your territory.

We believe in transparency. Here’s what success looks like in your first 12 months:

• Hit your sales and behavior targets — Consistently meet weekly and monthly behavior targets for calls, quotes, and outreach.
• Grow existing customer relationships — Establish a structured contact cadence for all assigned accounts within 60 days. Grow wallet share with accounts by year-end.
• Prospect and onboard new customers — Onboard new accounts in your first 12 months (target set by territory). Build and maintain a pipeline of qualified prospects.
• Deliver accurate, timely quotes — Maintain 95%+ quote accuracy rate. Average quote turnaround within established SLA.
• Contribute to team and culture — Actively participate in Great Game of Business huddles. Coach and partner with Account Coordinators for optimal team performance.

We hire for trajectory, not history. If you don’t have direct sales experience, that’s okay — we’re looking for the raw ingredients that make a great Account Manager. Skills can be trained. Character cannot.

• Sales Drive — Self-motivated, competitive, and energized by commission-based earning. Sets goals beyond what’s required and pushes through adversity to achieve them.
• Customer Focus — Natural warmth and genuine care for people. Builds trust through consistent follow-through and service that goes above and beyond.
• Communication — Connects quickly with different types of people, adapts style to the audience, and listens actively. Clear and professional on the phone and in writing.
• Coachability — Actively seeks feedback, acts on it, and is committed to continuous improvement. The #1 trait for a trainable hire.
• Problem Solving — Curious about how things work and resourceful when facing the unknown. Finds answers instead of giving up — key for learning our complex product line.
• Team & Culture Fit — Team-first mindset. Thrives in small, transparent, high-accountability environments. Energized by team wins and Open-Book Management.

• Organization …