Outside Sales Representative

The Role

We're looking for an Outside Sales Representative to be our face in the field — visiting customer facilities, building real relationships, and surfacing the opportunities that our Inside Sales team can convert into revenue.

This is not a role for someone who wants to manage a pipeline from their inbox. You'll be on the road up to two weeks a month, walking facilities, talking to maintenance teams and plant managers, and uncovering what customers actually need. The other two weeks, you're converting those visits into consistent buyers and planning the next trip.

You'll work in close partnership with Inside Sales Account Managers — they quote and close; you build the relationships and feed them the intelligence to do it well. The best person for this role is someone who earns trust face‑to‑face, brings natural curiosity to every customer interaction, and is disciplined enough to document everything and follow through without being managed.

This role has a clear performance target of turning non‑buyers into buyers and expanding managed accounts into more categories. If you've done field sales before and have the track record to prove it, we want to talk.

• Conduct regular on‑site visits to customer facilities — walking the floor, meeting maintenance teams, plant managers, and purchasing personnel.
• Build trust and act as the primary in‑person contact for Keep Supply during every visit.
• Identify new product needs, replacement parts, and service opportunities and relay them back to Inside Sales Account Managers in real time via Salesforce.
• Re‑engage declining or inactive accounts through on‑site follow‑ups and consultative conversations.
• Maintain a structured route plan to maximize visit frequency and territory coverage.
• Map facility layouts, equipment types, and installed base to support long‑term account strategy.
• Partner with Inside Sales on quotes, margin improvement, and closing — you surface the opportunity, they execute the transaction.
• Document all visit notes, follow‑ups, and opportunities in Salesforce on the same day.
• Visit a minimum of 10 customers per month and travel up to two weeks per month.
• Use non‑travel weeks to build future trip plans and convert post‑visit contacts into consistent buyers.
• Support trade shows, training sessions, and customer events as needed.

Travel weeks are dense: you're on the road visiting customers, walking facilities, and having conversations that uncover what's actually going on in their operations. You're logging notes in Salesforce in real time and flagging opportunities for your Inside Sales partners before you leave the parking lot.

Non‑travel weeks are about follow‑through: converting the leads from last trip, building the route plan for the next one, and working with the Outside Sales Lead on coaching, territory strategy, and expectations. About 30% of your time in these weeks goes toward proactive outreach to accounts from recent visits. The other 70% is planning and conversion work.

• Relationship‑first mindset — you earn trust face‑to‑face and build credibility at every level of an organization, from the shop floor to the plant manager.
• Field sales experience — minimum 2 years of outside or field sales, ideally in industrial parts, manufacturing, or B2B environments. You know what it takes to own a territory.
• Proven results — you can point to accounts you grew, numbers you hit, and a territory you developed. Track record matters here.
• Operational discipline — you document everything in the CRM the same day. You plan your route. You follow through without being chased.
• Willingness to travel — up to two weeks per month, consistently. This is the job.
• Valid driver's license — required.

• Experience in industrial refrigeration, HVAC, MRO distribution, or a similarly technical B2B product line.
• Proficiency with Salesforce or a comparable CRM system.
• Familiarity with consultative selling — you're not pitching products, you're uncovering needs.

• Familiarity with Open‑Book Management or Great Game of Business practices.
• Experience supporting an…