Pre-Sales Screener Representative - St. Peters

Overview

Car Shield is seeking talent to join its growing Pre‑Sales team. This role is responsible for having the initial conversation with prospective customers, qualifying leads, and setting up customers with our Sales department. Successful candidates will have strong communication and customer service skills, solid work ethic, and be motivated by goals and bonus potential!

Reporting to the Pre‑Sales Screener Manager, this position is responsible for:

• Collecting key information from prospects, following a scripted professional approach, and facilitating their handoff to the Sales team.
• Maintaining a consistently positive attitude and customer first approach to deliver an exceptional customer experience.
• Maintaining current knowledge of products and services offered.
• Other tasks as assigned.

• $17 per hour, plus performance bonus (average ~$20 per hour)
• Group insurance (Medical, Dental, Vision, Life, etc.)
• 401k with Employer Match
• Paid Time Off at 6 months
• Discounted Car Shield policies
• Discounted tuition at Lindenwood University
• Professional development opportunities
• On‑site recreation such as basketball and other activities
• Fitness facilities, with the option to take classes led by on‑staff personal trainer (ers headquarters)
• And more

• Ability to work fully on‑site
• Strong attention to detail and the ability to follow directions
• Ability to present oneself well over the phone
• Excellent customer service skills
• Strong communication skills
• Highly coachable
• Ability to effectively multi‑task
• Willingness to work 1‑2 Saturdays per month
• Experience in a call center a plus (training will be provided)
• Basic computer and typing skills
• Bilingual (English/Spanish) a plus