Delivery Sales Representative

About Fleet Pride

Fleet Pride is the largest after-market distributor of heavy‑duty truck and trailer parts in the U.S. with some of the best and brightest people in the business. It offers retail, service, distribution and wholesale divisions, and operates over 450 locations, more than 110 service centers, and six distribution centers to ensure customers get the parts and services they need, when and where they need them.

• Service an existing customer base by providing regular customer visits and delivery services as scheduled and directed by the Branch Manager.
• Provide customers with information on promotions and solicit orders.
• Manage customer inventory levels and shelf stock, including consigned inventories where they exist.
• Merchandise orders on the customer shelves where required.
• Ensure that all product returns (including cores and warranty) are picked up and returned to the branch and directed by the branch manager.
• Develop a thorough understanding of the customer base within the locations’ geographical area or on the assigned route.
• Search for new customer potential as time allows.
• Develop relationships with customers and their employees to create an atmosphere of trust and reliability that will further the business relationship between the customers and Fleet Pride.
• Provide customers with product samples, catalogs, and needed information.
• Answer customers’ questions about products, prices, availability, and product features.
• Demonstrate products, explain product features and benefits, and solicit orders.
• Recommend products and services to customers based on their needs and interests.
• Alert the branch manager of any new product opportunities or competitive issues for his/her response.
• Deliver marketing and product collateral to customers during delivery routes.
• Utilize a CRM system to ensure customer demographics and contact info are captured correctly.
• Perform other related duties and assignments as required.

• Monitor measurable statistics that your position impacts.
• Assist in branch duties as directed by the Branch Manager.

• Customer Service – Provide world‑class service to new or existing customers by ensuring their needs are met and establishing a high level of trust.
• Active Listening – Give full attention to others, understand their points, ask questions as appropriate, and avoid interrupting at inappropriate times.
• Communicating – Convey information to others effectively.
• Time Management – Manage one’s own time and the time of others.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents.
• Persuasion – Persuade others to change their minds or behavior.
• Service Orientation – Actively look for ways to help people.
• Oral Expression – Communicate information and ideas in speaking so others understand.
• Oral Comprehension – Understand information and ideas presented through spoken words and sentences.
• Written Comprehension – Understand information and ideas presented in writing.
• Written Expression – Communicate information and ideas in writing so others understand.

OSHA approved steel‑toed safety shoes required from the first day of this job.

• Customer Retention %
• Average # of Categories Sold
• Customer Service Rating (surveys from customers)

The position is hourly. The role is eligible for select portions of the internal ISI bonus payout.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.