Account Manager-Commercial Risk

Job Description

Company

Description:

Come join our award‑winning agency at Ollis/Akers/Arney! We are 100% employee‑owned and recognized for multiple years as a Top Best Places to Work in Springfield, Missouri by Biz 417 magazine. Ollis/Akers/Arney is Southwest Missouri's largest independent insurance agency, providing trusted risk and benefit advice for our clients.

Position

Description:

We currently have an opportunity for an Account Manager in our Commercial Risk Department. This position is responsible for providing exceptional service and support of current and prospective clients, carriers, team members and advisors.

• Provide excellence in customer service to existing and prospective client base as well as internal staff.
• Review client coverage levels and policies to ensure they meet agency standards and those of the companies represented; recommend changes as needed.
• Prepare quotations, proposals, binders, endorsements and coverage summaries to provide exceptional care to customers.
• Prepare and submit new business and/or account renewals to carrier marketplace according to established procedures.
• Order and issue binders, certificates, policies, endorsements and other related items; verify their accuracy; provide documentation to client with appropriate correspondence.
• Provide technical support to advisors to include cross‑selling and upgrading opportunities.
• Perform general office duties including answering phones, making copies, preparing faxes, etc.
• Follow through on all inquiries, requests and submissions to ensure timely receipt and response.
• Maintain and update activity records in agency management system according to current process and procedure (including requesting plan documents from carriers & imaging into database).
• Perform additional duties as requested by advisor, management or team members.

• Associate’s degree or equivalent college coursework in business or a related field is preferred.
• Two plus years of experience in insurance or related field required.
• Experience in insurance industry in an Account Manager role is preferred.
• Must possess or be actively engaged in pursuing the Certified Insurance Service Representative (CISR) designation within first 12 months of employment.
• Missouri Property & Casualty Producer License is required.
• This position requires strong communication skills, ability to work well independently as well as in a team environment, strong attention to detail and the ability to multi‑task in a paperless environment.