Inside Sales Account Manager

The Role

We’re looking for an Inside Sales Account Manager to own a portfolio of customer accounts in the commercial and industrial refrigeration space. This is a phone-and-desk-based sales role where you'll split your time between growing relationships with existing customers and prospecting new ones - all while delivering the kind of service our customers tell their colleagues about.

You'll work closely with your Territory Sales Manager to set and hit revenue targets, and with Account Coordinators who support the quoting and order process. The best person for this role is someone who genuinely enjoys taking care of people, gets energized by earning potential, and brings enough curiosity and grit to learn a technical product line.

• Manage a defined portfolio of B2B customer accounts, serving as their primary point of contact for quotes, orders, product questions, and problem resolution.

• Proactively reach out to your accounts on a structured daily, weekly, and monthly cadence - not just when they call you.

• Identify opportunities to grow wallet share with existing customers by understanding their operations and anticipating their needs.

• Prospect and onboard new customer accounts within your assigned territory.

• Accurately prepare and review customer quotes and inquiries; review and coach on quotes completed by Account Coordinators.

• Collaborate with your Territory Sales Manager to set monthly, quarterly, and annual sales forecasts and develop your annual sales plan.

• Participate in Keep Supply's Open-Book Management (Great Game of Business) practices, understanding how your results connect to the company's bottom line.

About 75% of your time will be spent on proactive outbound activity - calling existing customers, following up on quotes, and prospecting new accounts. The other 25% is handling inbound requests, preparing quotes, coordinating with Account Coordinators, and reviewing orders. You'll have a CRM and tools to keep you organized, but you'll need to bring your own discipline and structure to make the most of your territory.

We believe in transparency. Here’s what success looks like in your first 12 months:

• Hit your sales and behavior targets
  - Consistently meet weekly and monthly behavior targets for calls, quotes, and outreach.

• Grow existing customer relationships
  - Establish a structured contact cadence for all assigned accounts