Public Safety Dispatcher

Public Safety Dispatcher

Central
• Full Time • $53,600.00 - $60,300.00 (Annually)

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually – plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and One Life Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free Metro Link and Metro Bus access
• Save on discounted cell phone plans

Public transportation in St. Louis is vital to the region and to the welfare of the communities it services. With this responsibility comes the need to provide a safe and secure environment for both our ridership and employees. The Public Safety Department is a multifaceted department made up of Metro Transit Security Specialists (TSS), contracted security guards, regional district Metro task force officers, local police department partners, and deputies.

The foundation of the Public Safety team is Public Safety Dispatch. As a member of the Public Safety Dispatch team, you will be responsible for fielding calls from the public, dispatching appropriate units, notifying emergency services, computer entries, monitoring CCTV cameras in our new Real Time Camera Center (RTCC), log entries and notes, answering customer service calls, responding to text messages, and other duties associated with the department.

• Monitor all Public Safety radio traffic, including direct contact with Law Enforcement via Transom Channel.
• Answer telephone calls from Public Assist Telephones (PAT) and outside callers.
• Dispatch appropriate units/equipment (TSS, Contract Security, Deputies, Police Partners, Fire, EMS, etc.).
• Enter all information into the Computer Aided Dispatch (CAD) system including detailed descriptions, location, units assigned.
• Answer Customer Service calls.
• Monitor and operate access gates at the Main Shop and Ewing facilities.
• Assist Bus Operations (BOC) with the implementation of the LYFT program, screening calls and coordinating with BOC.
• Monitor and answer text messages from customers.
• Use the Regional Justice Information System (REJIS) for identification of persons and vehicle license plates.
• Assist Metro’s Special Operations division and outside law enforcement agencies in the investigation, retrieval, and recording of incidents and maintaining a legal chain of custody.
• Familiarize with the department’s Notice of Suspension (NOS) list to enforce compliance.
• Monitor CCTV cameras in the new Real Time Camera Center (RTCC).
• Provide a proactive approach by monitoring CCTV and providing real‑time information to TSS, Contract Security, and First Responders in emergencies.
• Identify malfunctions of CCTV cameras for repair or replacement.
• Maintain a daily incident report in the RTCC of events observed and/or reported.
• Assist Metrolink and Metro Bus by entering DRD/Hard Drive requests for various incidents.
• Assist Metrolink and Metro Bus during special incidents.
• Maintain time sheets for secondary Law Enforcement and Contract Security.
• Assist ADA customers when special circumstances arise.
• Assist during any event that may arise from any Bi-State Development enterprise.

• Ability to gather appropriate and essential information quickly from callers.
• Maintain proper radio etiquette and remain calm under stressful situations.
• Ability to type at a reasonable speed with minimal errors.
• Ability to communicate with callers in difficult, emergency, and potentially…