Driver Assistant. Springfield LilyLifestyle

Job Information

Job Title:

Driver Assistant

FLSA Status:
Non‑Exempt

Date:
April, 2023

Reports To:

Floor Manager

Seeking to put God's love into action, Habitat for Humanity brings people together to build homes, communities and hope.

The ReStore Driver Assistant is fully committed to the mission of Habitat for Humanity as set forth in the affiliate covenant and is responsible to grow the organization by providing superior customer service in the collection of donated goods for resale in the Habitat for Humanity ReStore.

• Represent HFHS in a professional manner and effectively relay the mission of HFHS to donors, customers, volunteers and the general public.
• Deliver superior customer service to HFHS donors and customers.
• Display professional, courteous communication in all interactions, including volunteers, future homeowners, and team members.
• Adhere to HFHS policies and procedures.
• Coordinate, retrieve, and unload residential and corporate donations while delivering superior customer service.
• Fulfill duties of Lead Driver when absent if approved as driver.

• Assist with inspection of assigned vehicle and equipment daily for proper operation and submit daily pre‑trip inspection logs to the Donations Coordinator.
• Notify Driver or Lead Driver of any repairs, service or attention needed; request removal of truck from service if it cannot be safely operated.
• Ensure that the assigned vehicle has an insurance card, accident instructions, reporting forms, and a first aid kit.
• Assist in cleaning and maintenance of HFHS trucks/equipment and perform minor repairs when necessary.

• Understand GPS, read maps, and basic navigation.
• Communicate daily with the Driver before pick‑up to obtain special instructions and scheduling changes.
• Evaluate the condition of the donation taking into account ReStore acceptance guidelines; phone the Dispatch Coordinator if issues arise.
• Screen donations to protect the organization from hazardous materials, non‑saleable items, and items with disposal cost.
• Effectively load, arrange and secure donation items to minimize damage during transport.
• Follow direction of the Driver at the collection point and throughout the pick‑up process.

• Inform Receiving staff of special instructions when not assisting with off‑loading, to aid the Receiving Clerk in processing and pricing donated items.
• Communicate with ReStore Donations Coordinator after pick‑up regarding any issues, rescheduling needs or correspondence, including receipt or personal thank‑you to the donor.
• Assist with safe unloading and processing of donated items after daily scheduled pick‑ups unless assigned to different tasks by Floor Manager.
• Ensure all donation collection vehicles are off‑loaded by the end of the day.
• Give priority to processing, pricing, and moving product to the sales floor over other duties.

• Provide orientation, delegate jobs, and set expectations.
• Utilize volunteer resources for:
  • Collecting donations
  • Acting as assistant collection driver when allowed, with priority over paid staff.
  • Assisting drivers with off‑loading trucks
  • Processing donated goods
  • Thoroughly cleaning donated goods
  • Testing electronics, appliances (by knowledgeable volunteers)
  • Repairing donated goods when possible
  • Researching unknown values
  • Moving donated goods to the sales floor
  • Processing sold goods
  • Retrieving sold merchandise from the floor or sold area
  • Assisting customers, matching sold tags to customer receipt
  • Assisting customers with loading when appropriate
  • Housekeeping: maintaining work area through sweeping, trash disposal, sorting recycled items, cleaning spills and safety hazards, maintaining scrap metal areas, and maintaining trash dumpster area

Other duties as assigned, which could include but are not limited to customer service and maintenance.

• Commitment to the Habitat for Humanity concept as a Christian housing ministry, core values, principles, and covenant, and willingness to work on a collaborative team.
• Ability to relate to all types of people and levels within…