Account Coordinator

About Ascent Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services.

The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish.

We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll DoThe Account Manager is responsible for managing our customers’ import/export brokerage and freight forwarding needs, which includes overseeing all operational and account management tasks throughout the lifecycle of an engagement.

Demonstrate critical thinking and make key decisions on behalf of our customers throughout the lifecycle of the shipment. Upon receipt of an initial customer request, the Account Manager is responsible for requesting and analyzing various shipping options and making a recommendation to the customer based on price, transit time, routing, and specific customer requirements.

Monitor the loading, departure, transit, arrival, and final delivery of the shipment for any issues that may arise. If unforeseen events occur, the Account Manager must problem solve, relying on past experience and extensive knowledge of Federal Maritime Commission and U.S. Customs regulations, and partner internally and externally to resolve the issue to our customer’s satisfaction.

Serve as the direct point of contact with assigned customers to ensure prompt and accurate service to exceed customer expectations.

Required to prepare and execute documents for U.S. Customs and other government agencies to obtain proper release and duty payment.

Quote rates by partnering with our internal quote department and utilize critical thinking skills to determine best routing and carrier options for our customers and the business of Ascent.

Ensure billing is accurate and timely.

Maintain and help create Company policies related to credit, pricing, account management, and required service deliveries.

Act as power of attorney to sign official documents for the Company.

Maintain and organize all records for a client’s transactional event(s).Stay informed on various legal requirements to maintain compliance under import/export regulations throughout the world.

Prepare letters of credit.

May make visits to customer locations with the General Manager or the assigned Sales Executive.

Receives guidance for overall objectives; work with operations and within company and department…