Customer Success Account Manager

Description

GT Midwest Sales & Manufacturing is family-owned, and been in business for over 75 years!

As a Customer Success Account Manager, you will be working with customer related matters by assisting customers with orders, both inbound and outbound freight, loading and unloading material, and driving as needed. Strengths required:
Ability to learn, open-minded, flexibility to embrace change and an eager attitude along with integrity and honesty.

Essential Duties and Responsibilities include but are not limited to:

• Accurately and efficiently answer customer questions, follow-up with orders, and meet with customers as needed.
• In addition, perform warehouse duties that will include any shipping, receiving, or inventory related functions
• Follow Quality Procedures (QP’s) and job specific duties as described in TWL and/or SXe.
• Adhere to applicable Policies and Procedures (PPD’s) and all work rules as found in the GT Midwest Employee Handbook
• Complete Haz-Mat training and follow all applicable regulations
• Complete fork lift training and operate fork lift equipment safely
• Driving and Delivering product to customer as needed
• Communicate with Warehouse Management of any problems, questions, or other concerns

• High School Diploma or equivalent
• Clean driving record required
• Experience in shipping, receiving, or warehousing operations a plus
• Experience working in a customer oriented, fast paced operation required
• Experience with RF scanning operations a plus

• Must be able to read, write, and communicate orally in English to co-workers, managers, and possibly customers or vendors

• Basic computer skills are needed to access different programs in the GT ERP system
• Daily use of addition, subtraction, multiplication, or division will be necessary
• Calculating square footage product will be necessary
• Understanding use of decimals and/or fractions will be necessary

• Warehouse Team Members will be required to use hands and arms to grab, feel, lift, push, reach;
  Other physical activities will include walking, standing, bending, and squatting
• Employees will be required to repetitively lift up to 60 lbs
• Fast paced environment
• Warehouse temperature will range from 60–100degrees
• Some overtime may be necessary on occasion

• Medical, Vision, and Dental Insurance
• Short Term and Long Term disability
• Voluntary term life
• 401-K plus match
• Paid sick days and vacation days
• Paid holidays