Registrar​/Receptionist 2PM-6PM

Registrar/Receptionist 2PM-6PM (PRN)

We look forward to finding new team members with the commitment and talent to help us provide excellent care for our patients as the best quality, value and choice in the region. At Ohio Valley Surgical Hospital, our mission is to Elevate the Standard of Health Care in Our Community, and our core values guide the way we fulfill our mission.

In service to each patient, we value quality, compassion, and care you can trust.

The Registrar/Receptionist is responsible for the courteous and prompt processing of patients in the waiting area. The Registrar/Receptionist is responsible for answering all incoming telephone calls and directing the calls to the appropriate personnel. The Registrar/Receptionist reports to the Inpatient Nurse Manager and Patient Access Coordinator.

• Admission of patients.
• Verifies the accuracy and completeness of patient clinical, demographic and insurance information upon admission of the patient. Enters corrected patient information into the medical software system at the time of admission.
• Communicates patient and/or surgeon delays to the Pre-Operative Nurses or Imaging Department.
• Updates the Billing Schedule for cancellations and/or add on cases.
• Informs the Imaging Manager of any cancelled and/or altered procedures.
• Requests the patient or legal guardian read the Patient’s Bill of Rights and Responsibilities.
• Protects patient confidentiality and dignity by keeping patient charts in an inconspicuous location at the front desk; and, keeps discussion of a patient’s procedure(s) to a tone discernable only to the patient/legal guardian.
• Places PAT orders and manages PAT patients in order to prepare for patient’s arrival.
• Maintains an orderly and secure system for storing patient charts at the front desk.
• Records and reconciles daily all monies collected at the front desk.
• Maintains a presence at the front desk at all times with the exception of lunches and breaks.
• Retrieves and forwards general mailbox messages to the appropriate personnel.
• General management of the telephone system. Deactivating after hours answering service/night ring; activating after hours answering service/night ring; and, ensuring the after hours/emergency message is correct and activates.
• Forwards patient charts for cancelled cases to the Scheduler for proper storage or disposal.
• Cross-trains in scheduling, medical records, chart preparation and collections.
• Assists in the sorting, organizing and filing the medical records in proper order. Including obtaining reports, pathology reports and then placing them in the patient’s charts.
• Retrieves patient’s medical records upon request of the Patient or medical provider. This includes printing reports, burning CD’s and having the patients sign a medical release and scan in to their chart.
• Ensures that drinks, snacks and the cough station are stocked in lobby as well as ensuring that the lobby is cleaned up daily.
• Perform other clerical duties as directed by the Imaging Manager.
• Other duties as assigned.

• High school graduate.
• Demonstrated ability to type 45 wpm.
• Comprehension of medical terminology.
• Minimum one (1) year receptionist experience in an ambulatory surgery facility, acute-care hospital, or doctor’s office.
• Must have experience using scheduling software.
• Must have experience using Windows 95 or NT.
• Excellent communication skills.
• Competency in oral and written skills.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to perform multiple tasks simultaneously.