Accounts Receivable Customer Service Representative

Overview

Location:

Springfield, Ohio and/or Wixom, Michigan

Type:
Full-Time

Reports to:

Accounting Manager

We are looking for a unique professional: someone who loves keeping the books balanced but understands that behind every invoice is a human relationship. As our AR & Customer Service Representative, you will be the voice of the company for our clients, ensuring that payments are processed accurately and inquiries are handled with grace and efficiency.

• Billing & Collections:
  Generate and distribute accurate invoices; monitor aging reports and perform proactive outreach on overdue accounts.
• Payment Processing:
  Post daily deposits (ACH, Check, Credit Card) and reconcile any discrepancies.
• Customer Advocacy:
  Act as the primary point of contact for billing questions, account updates, and general service inquiries via phone and email.
• Problem Solving:
  Investigate and resolve customer complaints or pricing disputes with a focus on "win-win" outcomes.
• Data Integrity:
  Maintain clean, up-to-date customer records in our ERP/Accounting Software:
  Microsoft Dynamics 365:
  Business Central

• The
  
  Experience:
  
  3+ years in Accounts Receivable, Billing, or a heavy-volume Customer Service role.
• The Mindset:
  You view collections as a customer service task, not a confrontation.
• Technical Chops:
  Proficiency in Excel (v-lookups are your friend) and experience with accounting software.
• Communication:
  Exceptional verbal and written skills. You can explain a complex billing error clearly and kindly.
• Detail Obsession:
  You’re the type of person who observes a missing decimal point from a mile away.

• Health, dental, and vision insurance
• 401(k) matching
• Profit Sharing
• Generous PTO
• A supportive team culture that values work-life balance
• Professional development opportunities

Please submit your resume and a brief cover letter. In your letter, please tell us about a time you turned a difficult customer situation into a positive one.