Shared Services Team Lead

Overview of Position

This job is responsible for team workflow and ensuring client standards are met. Responsible for training, coaching, motivation and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity and superior quality.

• Your medical benefits begin on your first day
• We provide tuition reimbursement available after 6 months
• We deliver exceptional paid time off

• Applies expert problem-solving skills on complex issues for researching and resolving exception items that have been initiated via various channels.
• Analyzes problems, make recommendations, and make decisions impacting team.
• Monitor and manage daily workflow.
• Ensures that all deadlines are met, and that daily work is distributed appropriately and that client standards are met on a daily, weekly, and monthly basis.
• Provides training, coaching, motivation, and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity and superior quality.
• Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis, research, or communicating with the vendor’s technical team.
• May perform monetary functional transactions such as balancing and sending wire requests to the clients.
• Use multiple systems for printing, notating, tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer.
• Communicate with internal and external clients.
• Create daily and monthly reports for use by auditors and internal tracking.
• Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the Unit, and to provide an opportunity to implement any necessary procedural changes.
• The Team Lead partners with the manager on process improvements and workflow to ensure business objectives are met.
• Follows standard procedures and policies with more senior levels using greater latitude and judgment in responding to inquiries.
• Provides a high level of accuracy in check handling.
• Maintain secure check handling environment, if applicable.
• Validate accuracy of payees for specific clients.

• High School diploma or GED
• Experience
• 3-year experience in insurance, banking, finance, mortgage servicing or related experience/education

• Proficient with MS Excel, MS Word and web based applications
• Good verbal/written communication skills
• Solid work quality, accuracy and proficiency
• Sound analytical skills
• Solid internal and external communication skills
• General system application and processing knowledge
• Solid customer service skills
• Ability to adapt well to change
• Applies expert problem solving and analytical skills to resolve complex issues

This is an on-site position at the Springfield office: 1 Assurant Way, Springfield, OH 45505.

Environment/Physical Demands:
This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand and walk, lift, carry and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear.

Required to use hands to finger, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.