Site Service Engineer

Site Service Engineer

We are Winbro, a global leader in high precision electro discharge machining (EDM), laser micromachining and custom solutions. JOIN US and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical and clean energy.

We are looking for an experienced Site Service Engineer to work with our customer to ensure our products and systems provide maximum performance and to improve productivity, reliability and safety.

The successful candidate will be working at the customer site to troubleshoot and provide solutions to machine breakdowns, installation, commissioning and on-going maintenance of Winbro equipment including machines, water plants, tooling, machine rebuilds and technology upgrades.

Role and Responsibilities:

• Responsible for the prompt identification and resolution of Winbro manufactured machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service, always.
• Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment.
• Maintain, service and commission of EDM machine tools along with associated automation equipment utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills.
• Installation and commissioning of technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components.
• Contribute to customer satisfaction by executing preventive and reactive maintenance at the customer site along with timely response to service requests.
• Provide technical support and service training both internally and externally whilst maintaining professional and technical knowledge.
• Contribute to the continuous improvement effort and the support of multiple teams.
• Accurate completion of written and PC based maintenance records.
• Provide periodic reports to management including customer complaints, trends, and suggestions for improvement.
• Additional responsibilities include; customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing and sales.