Program Coordinator, Ohio Workforce Board, Inc.

Program Coordinator

The Program Coordinator provides Workforce Innovation & Opportunity Act (WIOA) program technical assistance, compliance monitoring, and performance tracking for the 43 member counties of the Greater Ohio Workforce Board, administered by the Greater Ohio Workforce Board, Inc. (GOWBI). Working under the direction of the Executive Director, this position serves as the primary day-to-day resource for county staff and service providers delivering WIOA Title I Adult, Dislocated Worker, and Youth services and the Comprehensive Case Management and Employment Program (CCMEP).

Responsibilities include interpreting and communicating federal, state, and local policy; delivering training and technical assistance; conducting program monitoring reviews and tracking corrective action to resolution; and analyzing county and area-wide performance data to identify concerns early and drive continuous improvement. This position relies on strong working knowledge of workforce programs, sound analytical skills, and a commitment to excellent customer service.

Responsibilities include:

• Providing program technical assistance to all 43 member counties of GOWBI and serving as the primary point of contact for county staff and service providers on WIOA and CCMEP eligibility, enrollment, service delivery, and documentation requirements.
• Monitoring program compliance for all 43 member counties of GOWBI and conducting annual and targeted WIOA and CCMEP monitoring reviews, including participant file reviews in ARIES.
• Tracking and analyzing program performance for GOWBI and its member 43 counties. Monitoring WIOA primary indicators of performance and CCMEP measures, including employment rate, median earnings, credential attainment, and measurable skill gains.
• Researching and drafting new and revised GOWBI program policies and procedures for review by the Deputy Director.
• Supporting special projects as assigned, such as Rapid Response coordination, Ohio Means Jobs  Center certification, local and regional plan development and modification, and grant applications.
• Representing GOWBI at county, partner, and state meetings as directed by the Executive Director and/or Deputy Director.
• Assisting with the GOWBI complaint and grievance process, including intake, fact finding, and documentation in support of the GOWBI Hearing Officer.
• All other duties assigned by supervisor.

Knowledge and

Skills:

Experience:

Two years to five years of similar or related experience. Experience with WIOA Title I and/or CCMEP programs preferred. Experience conducting program monitoring, auditing, or quality assurance reviews preferred.

Education:

A Bachelor's degree.

Interpersonal

Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other

Skills:

Keyboarding skills at a minimum of 70 net words per minute; ability to use transcription equipment; ability to record meeting minutes accurately. Proficient in the use of software including Microsoft Word, Excel, Access, and PowerPoint;
Adobe Professional. Internet and email skills; ability to use office equipment such as fax machines, copiers, scanners, printers, computer, etc. Proven human relations skills and ability to positively interact with officials within Ohio's workforce development and economic development agencies, the Ohio higher education system, state and local…