Community Health Outreach Member; AmeriCorps

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

In 2023, Ohio ranked twelfth in the nation in drug overdose deaths. Mercy Health and Ameri Corps have partnered to build MERCY SERVES
, a diverse, energetic, volunteer corps providing compassionate, patient-centered support in Mercy Health Emergency Departments across Southwest Ohio. Day-to-day, Mercy Serves members work alongside nurses, providers, social workers, and coordinate with community organizations to improve patients’ access to culturally competent care, treatment, and community resources. Mercy Serves members provide patient education, substance use and mental health risk screening, social drivers of health screening, emotional support, and referrals to treatment and social services for Emergency Department patients.

• Conduct screenings for mental health and substance use disorder and social drivers of health such as financial stability, food security, and housing.
• Provide education and referrals to community-based resources and treatment for patients utilizing the SBIRT (Screening, Brief Intervention, and Referral to Treatment) model.
• Provide linkages to healthcare and social service resources.
• Follow up with patients to continue providing support and reducing barriers to care after discharge.
• Collect data from patient encounters; maintain appropriate, accurate databases necessary for reporting and compliance activities; and provide pertinent reporting as needed.
• Attend personal and professional development sessions, including team retreats, conferences, networking meetings, and expert talks.
• Participate in mandatory Mercy Serves team meetings and Ameri Corps meetings and conferences to learn and share member experience and program successes.
• Maintain comprehensive and accurate documentation of Ameri Corps service experience including number of hours served, training received, etc.
• Maintain internal and external contacts, including community-based organizations, to support diverse patient needs.
• Organize and participate in volunteer and civic engagement opportunities and represent the service-oriented values of the Mercy Health ministry, Community Health team, and the Mercy Serves program.
• Other duties as assigned, including specialized projects based on site needs and community outreach activities.

Required Minimum Education:

High School Diploma/GED with additional career experience

Preferred Education:

4 years/Bachelor’s Degree in a relevant field (Public Health, Social Work Psychology, Sociology, Pre-Med, or similar);
Community Health Worker certificate

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia;
Petersburg, Virginia; and Emporia, Virginia, which are affirmative Action and Equal Opportunity Employers, please email  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at