Field Service Technician; Data Center cooling systems

Field Service Technician (Data Center cooling systems)

Springfield, OH

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
• Provides onsite support by assisting in fault isolation of electro‑mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled service requests.
• Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
• Maintains accurate customer service records and reports within the Case Management System/CRM.
• Contributes to the creation of Knowledge Articles and other technical‑related documentation.
• Serves as a resource to sales personnel for assigned service area.
• Recommends improvements to manuals, operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel, as required.
• Maintains knowledge of new products.
• Other duties as assigned.

• Positive attitude and collaborative approach in working within a team environment.
• Strong oral and written communications.
• Ability to learn and adapt quickly to changes.
• Critical thinking and analytical capabilities in troubleshooting and problem solving.
• Planning, organizing and prioritizing skills.
• Ability to be flexible and handle stressful situations at times.

• Associate degree from two‑year college/technical school with a certificate in an IT Hardware‑related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.

• Minimum of 3 years of experience in field service or a similar technical support‑related position.
• Prior experience with electro‑mechanical equipment, servos, sensors and actuators.

• Experience reading Electrical Schematics.
• Experience working with 200 – 440-volt equipment (High Voltage).
• Hands on hardware troubleshooting and repair experience (Hands on may be folks who have worked on other products that require parts swapping etc. VS just monitoring systems from a keyboard).
• Ability to successfully apply technical knowledge to identify root causes.
• Ability to demonstrate excellent customer service and communication skills.
• Ability to read basic product drawings, electrical schematics, and technical specifications.
• Requires the ability to manage priorities effectively.
• Ability to travel with little notice may be required.
• Troubleshooting skills and sound technical judgment.
• Ability to work both onsite independently and as part of a team.
• Availability to work extended hours, if applicable, including participation in a 24/7 on‑call rotation.
• Ability to pass customer‑specific background check processes, if applicable.

• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
• Must be able to lift to 50 pounds at times.
• Travel may be required to approximately 20% of the time.
• Willing to travel when needed.

The candidate will work onsite under the direction of the partner leadership team.